CROWN AND ANCHOR MEMBERS
Anybody suffered disloyalty from rccl
Me and my husband are diamond plus members, we booked 3 cabins, 1 for us and one each for friends who are. Are all first time cruisers
we booked the same category cabin, at the same price at the same time with the same rccl staff member. He gave us individual booking reference nos. But I specifically asked for all three bookings to be linked so that what we could sit at the same table etc. Me and my husband both celebrate our birthday on next weeks dubai cruise!!
On 24th dec we received email saying that diamond plus members would not be allowed into concierge due to high number of loyalty memberbers on board - ok, not the Christmas present we would expect but as all 6 of us have a drinks package we didn’t worry too much
HOWEVER, this is where the DISLOYALTY really hurts. We receive an email saying there was a change to one of our friends reservation. - they have been upgraded from balcony to Grand Suite. That’s great for them, a kick in the teeth for us LOYALTY MEMBERS
do you all realise that first time cruisers get upgrades over loyalty members
WHAT IS THE BENEFIT OF BEING LOYAL TO RCCL?
we called the office to explain our surprise and disappointment at being snubbed but were told the office who allocate cabins had left (this was 2pm USA time) so nothing they could do
LOYALTY MEMBERS BEWARE OF DISLOYALTY FROM RCCL