Clive

I am baffled. We gave RC a pre-pay Revolut Mastercard card to swipe when we boarded. I topped this up as we went along, but when we came to leave the ship we were stopped at the gangplank and had to queue for an hour to pay 'an outstanding balance'. By the time I got to the desk I was too exhausted to argue so paid what they said I owed. When I got home I checked my Revolut statement and found that at the time I tried to leave I had in fact already paid more than the total bill and when I added up what they took in total it was twice my bill. I did get money back about 3-4 weeks after after making 2 phone calls, but I got no explanation or apology. I put in a complaint and got a call from RC, but what I got amounted to a justification and there was certainly no intent on RC's part to look any further into what happened - it seems this kind of treatment is normal, well it's never happened to me before with any other cruise line, car hire, hotel etc, and it won't happen again with RC as I will not be taking any future cruises with them.