Dogberry

RCCL's current position is that since the package is "complimentary," removing it causes no harm. As I'm sure you're aware, this is akin to an appliance store offering a "free extended warranty" with any purchase, and then removing that offer after purchase because, since it was "free," there's no harm in its removal. Too clever by half ? I have a callback requested - they would not bump me up the chain. May I ask for the name and number of the "supervisor" with whom you spoke?

I called RCCL. Their rationale is that since this was a "complimentary amenity," they can remove it with no harm. This is logic of the worst bent, as you can call it whatever you want, but the value goes into the choice to purchase and forms a contract. They bumped my credit from $50 to $100 and then said they would do no more. The value here is roughly $190 ($75 x 2 for beverages, and $10 x 4 for JR). I have a call with an exec scheduled (they said I'd get a call back within 24 hours) to discuss the removal of the further $90 in value. This is a situation where those who are directly affected need to call. You need to tell them, and here are some specific words: "but not for this offer, I would have booked differently or perhaps not at all. I realize I can change my booking, but at prevailing rate, as RCCL mandates, that price is higher. I expect RCCL to honor the agreement as contracted." When I specifically stated that RCCL is breaking its promise, the person I spoke to was at a loss for words. I can tell that their reps are taking some heat for this. Good.