I wish I could just get an answer. I'm not new to cruising and I've cruised several different lines with Royal Caribbean being my favorite. The problem is, I just took a Navigator of the Seas cruise and it's been about 10 years since I've cruised. Have things dramatically changed on RCCL or am I remembering a different experience. The customer service was at best, sub par. I filled out a survey and had no response from the survey, post cruise. I called customer service, couldn't get an answer. After much insisting and listening to scripted answers I was transferred to corporate customer service only to find the same results. The question was easy, "Has the service dramatically changed on RCCL over the past ten years?" You see, I plan on taking my mother and family on a cruise in March for her 80th birthday, but based on what I just experienced, it will not be on RCCL. This is so disappointing. My daughter is an 11 time RCCL cruiser. She was appalled when I experienced my cruise on Navigator of the Seas. I mean, the piano player asking us to move if we were going to have conversation while he was playing (our conversation was really very low). The Windjammer manager challenging me on why I wasn't eating in the paid restaurants? The bar servers being rude. Where did the service go? Where were the waiters who knew you and became a part of your dining experience? The nicest people on the ship were the guys playing guitar singing, wash your hands. Please help me understand why the complaint department answers with canned and scripted answers and never really gives a solution other than "it is documented and periodically we review surveys." HELP