Sorry, I know this is a basic question but I feel like I must be nuts. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Also I'm starting to learn the value of a travel agent but it's too late for this cruise! Here's what's happened so far:
Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. A quick google search confirmed this policy and I was on my way.
This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. Is this really the case? I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge.
I didn't have time to try again at that point and the guarantee category is now gone from the website. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? Would appreciate guidance from the experts!