Sorry Matt, but this isn't a "maintenance" problem. They're advertising "The Perfect Day at Coco Cay" starting in May 2019. Sounds like they closed down the entire location to do a complete make over which would include substantial planning in advance. How long ago do you think they were aware of the impact on the upcoming cruises. I understand the cruise contract completely but I don't agree with the disrespect for their customers who unknowingly booked a cruise thinking that Coco Cay was one of the ports.
PS Here's a quote from an email I received from RC after I inquired above Coco Cay in July 2018:
"Thank you for contacting the Shore Excursion Inquiry Desk.
Hope you are having a good day.
Please note that by February of 2019 which is when you will be visiting us we have plan to have open already Oasis Lagoon, Chill Island, Chill Grill and Up, Up and Away.
Thank you. We hope you find this information useful. If you have any other question or request, please let us know.
Regards,
Karla Rodriguez
Shore Excursions Inquiry Team | Global Tour Operations | Royal Caribbean International | Celebrity Cruises | Azamara Club Cruises
1050 Caribbean Way, Miami, FL 33132 | Fax: 305-539-4131 | Email:
[email protected]"