Moana

A bit late, but thank God that the RC Quantum of the Seas Cruises were cancelled. We were booked for a back2back cruises with RC boarding from Singapore on our 1st cruise on 15/02/20 & 2nd cruise on 24/02/2020. Not looking forward to cruising at the moment, although, we have already booked for a European/Mediterranean in November, 2020. Hopefully, the coronavirus will then be under control. BTW, will be getting all our money back (no penalty), plus our Excursions/Land Tours refunds, too. How do I change my profile from pre- gold to diamond, pleass?

Hi there. Yes, the invoice stated that my husband and I are both having the Deluxe Beverage Package. The amended invouce, with the credit from the Casino Royale, only state that my husband has the Deluxe Beverage Package, but not me. They have entirely taken it away from me, because of the credit voucher.

Hi all, hope you can clarify something that is nagging me... My husband and I were onboard the Radiance of the Seas from Sydney to New Zealand. A few days before reaching Auckland, NZ, we booked another cruise to the South Pacific for 12 nights with Next Cruise. So far, we have only paid the deposit. The promotion included Deluxed Beverage Package for 2 and on-board credit of USD200.00 on a spacious balcony cabin. I received a Casino Royal Credit of USD100.00 and have asked the Next Cruise if the credit of USD100 can be applied to my new booking. After several days, I have received an ammended invoice showing the discounted rate (being the applied USD100), the USD200.00 on-board credit, BUT, Royal Carribean has only given one (1) Deluxe Beverage Package to my husband and removed mine. As per Royal Carribean, we can only have one promotion or the other. At the time of the booking, we were not adviced that this was going to happen - Royal Carribean Next Cruise should be more transparent and not change their Terms & Conditions according to their whim. I won't worry too much if I was adviced, as I have the Diamond Status and Prime Casino Royale Status, but it is the principle that I am not happy about. Are they correct?