cwooster

They crippled the website and did not even think about the "Customer Experience". Working in this realm for my whole career, I would have been fired if I put crap like this out for our customers to use. If you look at the features that are in the present version, it shows where Royals focus is. (Upsell, Upsell, Upsell !!!) I have cruised a lot with RCCL and this "New" portal is a joke compared to the old one. No way to set Crown & Anchor preferences No longer able to view scheduled dining (1st, 2nd or My Time) No longer able to view Table size , bed preferences or Special Occasion notes. The past 2 cruises booked, I had to manually link them even though I booked using my Crown & Anchor number. Overall, the website is useless, unless you want to buy something. Will it make me change to another cruise line. No, Still better than cruising with the Carneys.