CruiseYesPlease

A one off occurrence we could understand but ours was every day and often 3 or 4 times daily. We asked to be moved on day 3 but they told us they were fully booked. Like DocLC we were made to feel that this was something we were causing - this was definitely not the case! The staff showed little to no concern for the nuisance the issue had become when we tried to explain how this was affecting our stay. A fellow cruiser suggested we try to speak to a Manager but even this proved to be virtually impossible as they are all 'to busy'. We did finally get to see one who did seem sympathetic and was the only person who had shown any real interest in our issue. I booked the cruise for my husbands 60th birthday but unfortunaley Royal Caribbean made it memorable for all the wrong reasons. Doubt I could get my husband back on board any Royal Caribbean Ship after this experience - especially when there are so many other cruise lines who do the right thing when something goes wrong. It's not so much that there was an issue - it's what they do about making the customer (us) come away thinking they were treated fairly. Definitely not how Royal Caribbean left this customer feeling!

We came off a Royal Caribbean Voyager of the Seas 9 night South Pacific Islands cruise two weeks ago and were left feeling very disappointed with the companys version of customer service. Our cabin toilet caused problems every day by refusing to flush at random times. The staff encourage cruisers to use your cabin toilet rather than the public ones as this reduces the risk of infection so we did try to do this wherever possible. Unfortunately we missed out on many shows and events as well as being unable to get off early for shore days as we constantly had to wait for the maintenance crew to fix our toilet so we could comfortably leave our cabin. When we complained we were told 'these things can happen' and after 4 days of complaints we were offered a free bottle of wine - great idea when you can't use the toilet! Eventually they came up with a small future cruise credit - like we'd want to go back to give them another try at their version of customer service! We've cruised with a number of other lines - Carnival, MSC, Holland America, Celebrity, etc - and never been made to feel like Royal Caribbean left us feeling. Quite a shame really as the staff in the bars and restaurants were brilliant - wish we could say the same about the customer service staff.... Very disappointed with Royal Caribbean!