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Got the long awaited e-mail from Rccl this morning(see below), Took best part of 3 weeks to say no!! It was not the monetary compensation that was the issue, it is the way RCCl are treating there customers with total disregard but they cant see that. End of the day still going on the cruise and going to make the most of it !! It will be my last on a Royal Caribbean ship Thank you for your recent letter, Michael Bayley and the senior leadership team have taken note of your comments and asked me to respond on their behalf. We apologise for all the inconveniences that the enhancements on the Quantum of the Seas may be causing. These enhancements are being made to prepare for her arrival in China. Due to the extent of the work in certain areas or venues need to be closed while these improvements are taking place. "Mamma Mia" will not be in production during the sailing in order to prepare for our new show "Sequins and Feathers"; however; the theatre will be open and providing a variety of world-class guest entertainers Emperors of Soul, Westcoast and Masters of the House, as well as our own singers and dancers. Music Hall will need to be closed for the duration of the sailing. The live entertainment which is usually presented in the Music Hall will be relocated to other venues in the ship. The NorthStar will be closed for the first five days of the voyage but then will open for regular operation and enjoyment of our guests. Johnny Rockets will be closed for some improvements, but you will still be able to enjoy hamburgers, hot-dogs and fries at the Windjammer Marketplace or the poolside grill. Royal Caribbean International policies and procedures are constantly evolving. At the time of advertising, all details about the price, promotion, ship, venues, and entertainment were correct. As per terms and conditions (found in our brochure), occasionally, we have to make changes to and correct error in the brochure and other details both before, and after bookings have been confirmed. There may be a requirement to carry out maintenance/building works on the cruise. Where the words are likely to seriously impair the cruise, we will notify guests as soon as possible. Whilst we always endeavour to avoid changes, we must reserve the right to do so. A compensation has been offered to all guests, unfortunately, we cannot offer any compensation beyond what has already been offered. Thank you for your comprehension. Regards, Gabby M. Guest Support Unit Royal Caribbean International & Azamara Club Cruises UK & Ireland Guest & Trade Services Building 3 The Heights, Brooklands, Weybridge, Surrey, KT13 0NY

Hello kensbird. Sorry for not replying earlier but after 14 days waiting for a reply to our e-mail and still not got a reply from RCCl, we phoned customer relations 01932 834 119 we spoke to two very nice customer relations advisers , they were so apologetic and sympathetic to our complaints....but have been instructed it was either accept £500 or cancel the cruise and get your money back, RCCL did not even have the decency to inform us of this by e-mail. We dont blame the guys at the end of the phone but RCCl in general .What a terrible way to treat their customers with such disregard and lack of communication. We have now asked for a written confirmation of this and answers to our queries about Johnnie Rockets being closed. The North Star inoperable for the first 5 days and the music hall being closed for the duration of the cruise and the Casino closed for the first week. Thank you Royal Caribbean for just spoiling my retirement celebration. Hope you get better luck kensbird

Hi kensbird will let you know if I get any word. I dont think you were over reacting... like you we booked in the good faith we were getting all the experiences they promised us. If they couldnt provide it they should have said before final payment so at least we would have to option to cancel it or transfer to another cruise.Hope you get a result ! .

yeah Ive cruised RCCL 4 Times previous ...only praise for them but I think this will be my last time !!!!

yes waaatooo this was a week after the final payment date.... very underhand it leaves you either accept their compo offer or tough luck ...bad way to treat customers

We also are going on Quantum 29th May Dubai to Singapore 14 nights, we were notified at weekend of the same works continuing on our cruise...7 days after paying off our balance. Seems like they held back notifying people till they paid the cash, they must have planned this months ago. OBC should be per head not per cabin ( we will all miss out on the same amount of " wow factor" no matter what we paid for our cabins. We have sent a e-mail of complaint to customer services UK. Now waiting for a response