I was one of the ten people with lost luggage from ship to airport from Hawaii to Vancouver airport. . I have never encountered such incompetency!!! Reps at airport were challenged and finally figured out we needed to fill out forms for lost luggage after waiting for over an hour even though all luggage deliveries had been made. Obviously, thry were not trained - No real empathy offered. And RCCL is looking for it ?(bull) --I'm trying to figure out what I do in the interim, I'm without my large suitcase, chanel makeup, shoes, clothes and some very expensive formal wear. Yes i can accommodate my needs since i am home but my expensive makeup is not. I have purchased approx $600 to replace my cosmetics and a new suitcase since I travel this upcoming week. This was after 4 calls to customer service to be told it may take 2 weeks to tell me anything - -- ludaacris. It seems that i am not important as a customer once the trip was over. Totally opposite of my experience while on the ship. Now I get the "Tough Luck" as RCCL will not even commit to what options are being explored to track my luggage nor would they accommodate short term needs as they avoided ownership of my stuff not being available based on them not getting my luggage to the airport. Mistakes happen but my frustration comes from HOW this whole issue has been handled. I've even had bettter experience from airlines when luggage has been lost and that is not saying much. Even when the airlines lose luggage, they are more accommodating.
I think the full experience for vacation begins when what you pay for begins--that includes boarding, ship experience and departure from the ship. I'm a diamond level cruiser and spent a lot of money with RCCL and this has stressed me enough that i may never cruise RCCL. Am i valued or not? Sure doesn't feel like it!
