Royal Caribbean announced it is revamping its web based training program known as "Cruising for Excellence Online". The program is meant to train travel agents that features bite-sized learning modules, podcasts and games. Michelle Russell, Royal Caribbean’s trade training manager, UK and Ireland, said the aim was to make the online training portal bigger and better.
“Cruising for Excellence Online has seen an unprecedented increase since its launch in 2006, with 16,330 agents registering and using the program”.
Royal Caribbean was the first cruise line to introduce an online based web training program and over 6,000 travel agents have completed the training just last year. Michelle Russell also announced that Royal Caribbean was going to increase the amount of day tours travel agents receive after research indicated that these tours were effective in helping agents to sell more cruises.
