Internet packages

Guide to Royal Caribbean Voom WiFi Internet prices and tips

In:
07Feb2017

Staying connected while on your Royal Caribbean cruise is easier and faster than ever. Royal Caribbean has invested heavily in onboard internet, offering its unique branded service that offers guests superior coverage and faster speeds than the competition. Here is your guide to being online while on your Royal Caribbean cruise.

How can I get connected on my Royal Caribbean cruise?

The primary means of connecting to the internet is via WiFi that prevalent throughout the ship. Guests with WiFi enabled devices may connect at any time for "stem to stern" coverage from anywhere, including your stateroom.

All guests need to do is connect to the Royal WiFi wireless network and then open a web browser and attempt to visit any web site.  From that point, the Royal Caribbean WiFi login page will appear, with options to purchase an internet package or allow guests that already have a package to login.

What is Voom?

You might hear and read about something called, "Voom," which is what Royal Caribbean calls its onboard internet service. Unlike traditional internet options at sea, Voom utilizes a different kind of satellite technology to provide much faster connectivity.  

Voom offers guests the ability to stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check their email, lookup their stock prices, surf the web and stay connected with work via VPN.

In fact, on Oasis and Quantum class ships, you can easily stream video from services like Hulu or Netflix, or engage in Facetime and Skype video calls.

Some other ships, notably Royal Caribbean ships that spend time outside the United States, the speeds may not be quite as fast, but fleetwide, the Voom service is significantly better than onboard internet available through other cruise lines.

How is WiFi access controlled?

Your access to the internet onboard your Royal Caribbean ship is tied to your stateroom and account you create.  

When you first logon to Royal Caribbean's WiFi, you will see an option to create an account and there you can sign up for a plan or pay for the internet by the minute.  In either case, the charge for internet usage will be applied to your stateroom account.

What devices can access the internet? 

Any internet device that can access a 802.11b wireless connection can connect to the internet.  This include most smart phones, laptops and tablets.  

Royal Caribbean does provide workstations that are shared and available on a first-come, first served basis but we have found the workstations to be slow in terms of performance.

What about using Skype or Facetime on my Royal Caribbean cruise?

With Voom internet, Skype, Facetime and other VOIP applications are allowed to be used by guests.

How much does internet access cost?

Royal Caribbean offers unlimited plans that can be purchased onboard the ship or pre-purchased prior to the cruise. Royal Caribbean offers unlimited plans as follows for guests that purchase it onboard the ship.

Here are the 2018 prices for Royal Caribbean's Voom internet access, if purchased onboard:

  • Surf & Stream Voom
    • 1 device: $19.99 per day, per device
    • 2 devices: $18.99 per day, per device
    • 4 devices: $16.99 per day, per device
    • Single Day Pass: $29.99 per day, per device
  • Surf
    • 1 device: $15.99 per day, per device
    • 2 devices: $14.99 per day, per device
    • 4 devices: $12.99 per day, per device
    • Single Day Pass: $22.99 per day, per device

The good news is Royal Caribbean routinely offers a discount on its Voom internet packages for guests that pre-purchase their internet packages via the Cruise Planner.  There is also a Crown and Anchor Society discount on Voom packages purchased onboard, however we have found the online purchases to be a much better value than onboard discounts.

In general, you should opt for an internet package rather than paying per minute to get the best deal.  

Can I switch between devices while using a Voom package?

Yes, you may use as many devices as you like, but whichever plan you purchase will limit you to the number of devices that may be connected at the same time.  

To change devices, first log off the first device by typing logoff.com into your web browser.  This will log your first device out.  Afterwards, log back in with the other device.  You can do this as many times as necessary.

Alternatives to Royal Caribbean WiFi

If the price of Royal Caribbean's Voom internet is too much for you, or you do not feel you need to buy a package for the duration of your cruise, there are some other options consider, including connecting while at port.

Your Royal Caribbean ship will visit different ports of call during your cruise, and there will be lots of restaurants, bars and other establishments that offer WiFi access, either for free or a small cost.  Many of these places may simply offer WiFi access if you purchase something.  In almost all cases, the costs to connect in these ports is significantly cheaper than what Royal Caribbean offers.

If you want to find a good place to connect, try asking a Royal Caribbean crew member where they go for internet access because they visit these ports regularly and know where to find the best deals.

Royal Caribbean offering new high speed internet tiered plans

In:
21Apr2016

Royal Caribbean has quietly revamped its Voom high speed internet option from one plan into different tiers of internet service.

Two new internet options are now available for guests to book that provide onboard internet options, depending on their needs.

Voom Surf Voyage

This appears to be the Voom "light" offering, that provides internet service for basic web browsing, email and social media but without support for video streaming.

"Share Photos & Surf the Web. Enjoy high-speed internet to browse the web, check email and share every unforgettable moment of your vacation in real time with VOOM, the fastest Internet at sea."

Cost (based on Cruise Planner prices and 30% off pre-cruise discount)

  • One device: $9.99 per day
  • Two devices: $16.99 per day
  • Three devices: $23.99 per day
  • Four devices: $27.99 per day
  • Five devices: $31.99 per day

Voom Surf + Stream

Voom Surf + Stream is essentially the Voom internet offering guests have experienced up until now, with full support for all internet activities.

"Unlimited WiFi & Streaming.  Enjoy unlimited high-speed internet and stream all your favorite movies, shows and music while at sea. Share every unforgettable moment of your vacation in real time. And stay connected with video chat, texting and email – with VOOM, the fastest Internet at sea."

Cost (based on Cruise Planner prices and 30% off pre-cruise discount)

  • One device: $12.99 per day
  • Two devices: $22.99 per day
  • Three devices: $31.99 per day
  • Four devices: $39.99 per day
  • Five devices: $41.99 per day

Which Voom package will you buy? Tell us in the comments!

Spotted: Royal Caribbean offering a 4 device internet package

In:
15Dec2015

Royal Caribbean is starting to offer its guests an internet package that supports up to 4 devices connected at one time on select sailings.

Royal Caribbean Blog reader Ken Houston spotted on the new offering, which has a price of $40 per day.

Royal Caribbean has been offering unlimited internet packages for one or two devices, at $15 per day or $22.50 respectively.   This new option allows more devices to remain connected, which would save money for families cruising together.

Thus far, the new 4 device internet package is not available fleetwide yet, and has been reported on Oasis of the Seas, Allure of the Seas and Anthem of the Seas on sailings that begin this week, going until about January 2, 2016.

Royal Caribbean high speed Voom internet: Everything you need to know

In:
08Jul2015

Voom, Royal Caribbean's high speed internet service, is revolutionizing the kinds of internet speeds guests can expect to find on their cruises and here's everything you need to know about it.

What exactly is Voom?

Voom is Royal Caribbean's high speed internet service that provides guests with the kind of high-speed connections they are used to on land.

Voom utilizes a new kind of satellite internet technology that targets each ship specifically, rather than trying to cover a wide expanse of the ocean.

How much is Royal Caribbean's Voom internet?

As of April 2016, Royal Caribbean split up its Voom offerings into two tiers.

Voom Surf

"Share Photos & Surf the Web. Enjoy high-speed internet to browse the web, check email and share every unforgettable moment of your vacation in real time with VOOM, the fastest Internet at sea."

Cost 

Surf packages start at $15.99 per device per day with additional devices added at a discounted cost. Family packages – 4 devices or more – start as low as $12.99 per device per day.

Voom Surf and Stream

"Unlimited WiFi & Streaming. Enjoy unlimited high-speed internet and stream all your favorite movies, shows and music while at sea. Share every unforgettable moment of your vacation in real time. And stay connected with video chat, texting and email – with VOOM, the fastest Internet at sea."

Cost 

This package is available for $19.99 per device per day. Additional devices can be connected at a discount and family packages – 5 devices or more – start as low as $16.99 per device per day.

The unlimited packages can also be pre-purchased in advance via Royal Caribbean's Cruise Planner.

Guests can also purchase a single day pass (consecutive 24-hour period) for $22.99 for Voom Surf or $29.99 for Voom Surf + Stream.

Which ships offer Voom?

Royal Caribbean CEO Micahel Bayley announced that as of May 1, 2016, all Royal Caribbean ships will offer Voom.

How fast is Voom?

Voom internet speed test on Quantum of the Seas

Voom has a latency of only 120ms and Royal Caribbean promises guests can do things such as stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check their email, lookup their stock prices, surf the web and stay connected with work via VPN. 

Essentially, anything you can do at home, you'll be able to do onboard.

Can I use a Crown & Anchor member discount when pre-purchasing via Cruise Planner?

No, guests will have to wait to purchase their internet packages onboard the ship.

Royal Caribbean begins selling onboard internet packages online

In:
07Jul2015

Royal Caribbean has begun selling onboard internet packages on at least some of its cruises via the Cruise Planner site.

Last week, Royal Caribbean added the option to sell onboard internet packages in advance, but the feature was not activated.  As of today, some sailings have the option activated.

Prices on Allure of the Seas from an Emerald member

Prices on Enchantment of the Seas from a Platinum member

The prices for onboard internet packages seem to vary depending on the ship you are sailing on.

UPDATE: It appears that Royal Caribbean ships equipped with Voom, the high-speed internet access, are charged $15 per day, while ships on the older and slower internet technology will pay $20 per day.

It is not clear if the prices shown include any Crown and Anchor Society member discounts or if discounts can be applied to the price.  Typically, Crown and Anchor Society members receive discounts on an internet package purchase while onboard the ship.

During our research, this option was available on Allure of the Seas for a cruise in February 2016 but not for our upcoming Freedom of the Seas July 2015 cruise. 

Is purchasing an internet package available for your upcoming Royal Caribbean cruise? Will you pre-purchase your internet package online? Let us know in the comments!

Royal Caribbean to begin selling onboard internet packages before guest's cruise

In:
02Jul2015

Royal Caribbean is poised to begin selling its onboard internet packages in advance of its sailings to passengers via the online Cruise Planner site.

A few blog readers have spotted the new offering in their My Cruises section of Royal Caribbean's web site.

Guests are given the option of saving 10% off the unlimted intenet package if they pre-purchase the package online, although the actual ability to purchase the internet package remains disabled as of the writing of this blog post.

In the past, purchasing of onboard intenet packages was only available onboard Royal Caribbean's cruise ships.  

It is also not clear yet how members of Royal Caribbean's customer loyalty program, Crown and Anchor Society, can apply their discount coupons or if the coupons can be stacked along with the pre-purchase discount of 10%.

Royal Caribbean testing unlimited alcohol and internet packages

In:
28Nov2012

Royal Caribbean has confirmed that it is testing an an all-inclusive alcohol and unlimited internet packages.

Royal Caribbean confirmed packages are being tested but added, "We do not have final details on which ships would receive the packages at this time or what those packages would look like."

According to passengers aboard Allure of the Seas, the unlimited alcohol package is being offered currently for $55 per person plus 15% gratuity and both of the people in her cabin had to sign up for it.  

Reports are the package includes all house wine, beers under $6.25, fountain sodas, well/call or premium brands of liquor and frozen drinks. It does not include room service, specialty coffee, minibar items, canned sodas, bottled water or bottled juices.  

Another passenger reports that the unlimited internet usage package is available onboard Allure of the Seas for $149 a week.

Royal Caribbean confirmed Allure is testing such a package but wouldn't offer additional details on which ships are part of the trial, which ships might eventually get the package or what the package will ultimately cost.