Hurricane Matthew

Hurricane Matthew damage causes delay in Royal Caribbean's renovation plans for Adventure of the Seas

In:
31Oct2016

Hurricane Matthew may have dissipated weeks ago, but its impact is still being felt today, with an announcement by Royal Caribbean that Adventure of the Seas refurbishment plan has been modified.

Royal Caribbean sent an email to travel partners, indicating that "extensive damage" at the Freeport, Bahamas shipyard, as well as the global rerouting of cargo ships carrying equipment and materials, have causes a delay in getting the new changes implemented on the ship. Several cargo ships carrying essential materials were forced to bypass Freeport to circumvent the storm and, in turn, continued their predetermined route.

Adventure of the Seas will still exit dry dock on November 14, as previously planned, to embark on its scheduled itineraries.  Royal Caribbean was able to implement some of the changes as scheduled, such as updated design and décor, as well as newly renovated areas such as Boleros Latin lounge and the two-story mini golf course. However, there will be visible work going on during the next sailings.

  • Work will continue on the Dual Racer water slides, FlowRider and Splashaway Bay aqua park with a new opening date of December 10, 2016.
  • Chops Grille will now open early next year, while Izumi Japanese Cuisine is no longer part of the planned scope. Giovanni's Table, will offer select Chops Grille menu items until the steakhouse opens in early 2017.
  • The introduction of new staterooms is no longer possible at this time. Guests booked in these staterooms will be contacted by a representative from Royal Caribbean's Customer Service team to discuss re-accommodation options on the same sailing.  Guests confirmed in a panoramic oceanview stateroom will be offered a complimentary upgrade to balcony accommodations and $100 OBC per stateroom to spend onboard.
  • All guests on Adventure of the Seas sailings departing November 14 - December 3, 2016 will be offered a 25% Future Cruise Credit based on the cruise fare paid. 

The new timetable looks like this.

  • Available as of November 14, 2016
    • Two story mini-golf course
    • Boleros Latin Lounge
  • Available as of December 10, 2016
    • Dual Racer Water Slides
    • FlowRider
    • Splashaway Bay Aqua Park
  • Coming in Early 2017
    • Chops Grille
    • Suite Lounge
  • Removed from renovation plans
    • Izumi Japanese Cuisine

Royal Caribbean to resume calls to its private destination of CocoCay on October 15

In:
11Oct2016

Hurricane Matthew inflicted damage to many areas of the Bahamas, including Royal Caribbean's private destination of CocoCay.  The cruise line has skipped scheduled stops there since the storm passed, but will resume calls later this week.

CocoCay is scheduled to welcome guests back starting on Saturday, October 15.

If that schedule holds up, Enchantment of the Seas should be the first Royal Caribbean ship to return to the private destination on that date.

The extent of the damage to CocoCay has not been disclosed, although Royal Caribbean CEO Michael Bayley issued a letter to guests last weekend that indicated the cruise line was working with Bahamian officials to help repair and restore services in the region.

"There are fewer details to share yet in the Bahamas, but he need will no doubt be great, and we will do all we can to assist. We are in contact with the Bahamian government to understand their most urgent needs and how we can help."

Royal Caribbean provides update on damage to CocoCay and Labadee from Hurricane Matthew

In:
08Oct2016

Ever since Hurricane Matthew passed through the Caribbean, many Royal Caribbean fans have been concerned about what damage the storm had on the cruise line's private destinations.  Royal Caribbean CEO Michael Bayley shared an update with guests aboard Allure of the Seas.

Thanks to Kathy Van Wormer Sanders for sharing this letter

Here is the excerpt from the letter regarding Labadee, "In Haiti, the area near Cap Haitien that is home to Labadee was thankfully spared the worst of the storm.  Our staff was able to remain onsite throughout the week and is making sure the facility is in a clean and safe condition.  The school we operate for local children was closed for several days but class will be back in session next week."

In regards to CocoCay, there were fewer details that Bayley shared, "There are fewer details to share yet in the Bahamas, but he need will no doubt be great, and we will do all we can to assist.  We are in contact with the Bahamian government to understand their most urgent needs and how we can help."

Royal Caribbean is also providing aid and supplies to the people of Haiti, as outlined by Bayley in the letter, "Together with our longtime NGO partner, the Pan-American Development Foundation (PADF), we are already providing relief supplies to affected areas near Port-au-Prince, and have established a matching fund for contributions.  PADF is using our seed money to purchase tarps, water, rice and beans for areas hit by the storm.  There's good news, in that hospitals are operating, but that means medical supplied will be needed soon.  We have also sent trucks with mattresses, sheets and blankets to some hard hit areas, and our ships will also be dropping off supplies."

Royal Caribbean is actively working on providing ways for its guests to donate to help support these efforts, "We expect to have our relief plans for the region fully shaped in the next few days, including ways guests can help."

If you would like to donate towards the rebuilding efforts, consider a donation to the Help Haiti Now effort by PADF.

Thee Royal Caribbean ships will delay departure times because of Hurricane Matthew

In:
07Oct2016

The effects of Hurricane Matthew are still being felt with three more Royal Caribbean ships that will have a delayed departure.

To give guests more time to arrive to the ship with transportation issues for Freedom of the Seas, Allure of the Seas and Oasis of the Seas.

New departure times are:

  • Oasis of the Seas sailing from Port Everglades on Saturday, October 8, will now depart at 7:00 p.m.
  • Allure of the Seas sailing from Port Everglades on Sunday, October 9, will now depart at 7:00 p.m.
  • Freedom of the Seas sailing from Port Canaveral on Sunday, October 9 will now depart at 9:00 p.m.

If there are any questions, please contact Royal Caribbean at 866-562-7625.

Hurricane Matthew delays boarding of next Empress of the Seas and Enchantment of the Seas sailings

In:
06Oct2016

Two Royal Caribbean ships will have delayed boarding due to Hurricane Matthew and its impact on the state of Florida.

PortMiami closed in anticipation of the storm, and Royal Caribbean indicated that due to the closure and the storm's location, boarding for Empress of Seas and Enchantment of the Seas will now begin on Friday, October 7 at 5 p.m.

Royal Caribbean is asking guests that are on either of these sailings not to arrive to the port before 5 p.m.

If there are any questions, please contact Royal Caribbean at 866-562-7625.

This announcement comes on the heels of news that the October 8th Majesty of the Seas sailing has been canceled

Hurricane Matthew has caused a number of delays and cancelations, although the scheduled sailings for Freedom of the Seas and Allure of the Seas remain as planned for now.

Hurricane Matthew forces Royal Caribbean to cancel Majesty of the Seas sailing

In:
06Oct2016

The path of Hurricane Matthew has caused Royal Caribbean to make the decision to cancel its October 8th sailing of Majesty of the Seas.

The cruise line looked at the path of Hurricane Matthew and decided to cancel the cruise to avoid putting the ship, guests and crew in the path of the massive storm.

Royal Caribbean had planned on having Majesty of the Seas take a shorter sailing and depart on October 8.  The path of the storm and impact on the ship's departure point of Port Canaveral have caused the cruise line to reconsider its plans and cancel the sailing completely.

5:02pm UPDATE: Guests will have the option to receive a full refund of the cruise fare paid or future cruise credit in the amount of 150% of the cruise fare paid. Refunds will automatically be issued within one week to the form of payment applied unless Royal Caribbean is contacted and a future cruise credit is requested.

Hurricane Matthew delays Majesty of the Seas return and revises the itinerary

In:
05Oct2016

Due to Hurricane Matthew, Royal Caribbean has had to make changes to the itinerary for the current and next sailing of Majesty of the Seas.

Port Canaveral will be closing all marine traffic on Thursday, and anticipate reopening on Saturday. 

As a result, Majesty of the Seas next sailing will now depart Port Canaveral on Saturday, October 8, 2016. Due to the revised itinerary, Royal Caribbean International will provide each stateroom with an onboard credit in the amount of one day based on the cruise fare paid, which will be credited to guests' onboard accounts.

As a gesture of goodwill, we will also be providing all sailing guests with a 33% future cruise credit.

A letter with more details and information about the updated itinerary will be provided at boarding.

As we reported yesterday, Empress of the Seas is also delayed returning to PortMiami by at least one day.

If there are any questions, please contact Royal Caribbean at 866-562-7625.

Royal Caribbean International will continue to closely monitor weather conditions and will provide updates as soon as they become available.

Empress of the Seas will be delayed returning to Miami due to Hurricane Matthew

In:
04Oct2016

Royal Caribbean announced that due to Hurricane Matthew, Empress of the Seas will be delayed returning to PortMiami on time.

Due to the storm, PortMiami is planning to close to all marine traffic on Thursday and reopen on Friday. Because of this, Empress of the Seas next sailing will now depart on Friday, October 7, 2016.

Boarding on Friday will take place as soon as Royal Caribbean receives notification from PortMiami authorities.

To compensate for the missed day, Royal Caribbean will provide each stateroom with an onboard credit in the amount of one day based on the cruise fare paid, which will be credited to guests' onboard accounts. As a gesture of goodwill, we will also be providing all sailing guests with a 25% future cruise credit. 

Guests onboard Empress of the Seas have reported, Empress of the Seas will go to Costa Maya with their extra day and arriving back to Miami on Friday.

Royal Caribbean International will continue to closely monitor weather conditions and will provide updates as soon as they become available.

Royal Caribbean reroutes Majesty of the Seas due to Hurricane Matthew

In:
03Oct2016

Guests departing on the Majesty of the Seas sailing that leaves October 3rd will find a new route planned, due to the path of Hurricane Matthew.

Majesty of the Seas will now call to Key West, Florida, instead of her scheduled call to Nassau, Bahamas. Majesty of the Seas revised itinerary:

UPDATED 10am

  • Monday, Oct. 3 - Port Canaveral, Florida at 4:00 p.m.
  • Tuesday, Oct. 4 - Freeport, Bahamas 8:00 a.m. to 4:00 p.m.
  • Wednesday, Oct. 5 - Key West, Florida at 8:00 a.m.
  • Thursday, Oct. 6 - Key West, Florida depart at 9:00 a.m.
  • Friday, Oct. 7 - Port Canaveral, Florida at 7:00 a.m.

Royal Caribbean has also changed the itineraries of three other cruise ships this week due to the storm: Allure of the Seas, Freedom of the Seas and Enchantment of the Seas.

Given the storm's path, Royal Caribbean wants to ensure the comfort and enjoyment of all guests on its ships for the safety of guests and crew.

Royal Caribbean changes Freedom of the Seas itinerary due to Hurricane Mathew

In:
02Oct2016

Royal Caribbean has made a change to Freedom of the Seas' cruise that leaves today to avoid the path of Hurricane Matthew.

Royal Caribbean announced it will replace a scheduled stop in its private island of CocoCay in The Bahamas with a stop in San Juan, Puerto Rico instead.

In addition to Freedom of the Seas, Allure of the Seas and Enchantment of the Seas have had their itineraries changed this week.

Hurricane Matthew is a Category 4 storm that is heading north through the Caribbean. As of 8 a.m. EDT (1200 GMT), the storm was centered about 340 miles (545 kilometers) south-southwest of Port-au-Prince, Haiti. It was traveling north-northwest at 5 mph (7 kph).

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