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Found 7 results

  1. Scenario Freedom of the Seas 12/6/20 - 12/13/20 I booked the following rooms under my account and paid the down payment for all rooms on the same card. Spacious Balcony Room #1 - Myself, Wife, Son, Daughter #1 Spacious Balcony Room #2 - Father-in-law, Mother-in-law, Daughter #2 Spacious Balcony Room #3 - Aunt-in-law The in-laws are all over 70 years old and have pre-existing health conditions and do not feel comfortable sailing any longer. They would like to cancel their reservations. My family would still like to sail, and understand that we need to book a larger room or multiple
  2. So I thought I'd vent a bit about the experience I had with HAL here. I normally book RCL by default but my first time with HAL supposed to be this year has been anything but pleasant. Five cancelled cruises, while dealing with FCC's and Refunds also. They have a similar Lift & Shift policy like RCL does and I was advised I could easily transfer my Alaska sailing to 2021 around the same time with a one week difference to be price protected with all promotions I had this year. Secondly, I opted for an FCC with HAL for the May sailing (while opting for refunds of the other four)
  3. Just received my cruise planner refunds today. Thanks to RSS escalations I got my refunds in under two weeks. The biggest hurdle normally is when the request is made by he RCL agent in the system to how long it takes the request to get to accounting. Normally once biggest to accounting the Dispersal takes 2 days or so. Noticed i also got an untraceable extra $30 refund that RCL accounting may have inadvertently doled out. I track all my refunds on a spreadsheet and all my refunds are the exact denominations I pay but for some reason theres an overage bonus of $30. I've gone thru ever
  4. I'd be more leaning towards a November start date in all likelihood as we all know Sept 15 is a moving target. October might be hit and miss depending how things go. Both NCL and CCL while set for Oct 1 are non committed either. And with cases spiking in southern florida I'd be surprised if anything resumed promptly on Sept 15. Even if HYPOTHETICALLY they resumed Sept 15 it obviously would be a phased start meaning there'd be more inevitable cancellations down the road by late summer for ships that are not part of this phased start. So there WILL be more cancellations I'm assuming by Aug
  5. As a rule of thumb regarding NON-REF vs REF bookings, its always best to book a REFUNDABLE deposit as this allows one to change their dates up to final payment date. Even in regular times, a NON-REF deposit would incur a $100 fee to simply shift sail date and ship. Just note that whether its NON-REF or REF - booking is 'locked in' after final payment. This means the LIFT & SHIFT or CRUISE WITH CONFIDENCE apply at that point. Also **very important** - a REFUNDABLE booking can always be downgraded to NON-REFUNDABLE before final payment. However one CANNOT upgrade from NON-REF
  6. After having called RCL daily regarding refund follow up's per my previous posting (again expert with follow ups and work in logistics)... please note that ALL agents are generally cross trained. Originally I had to wait on hold up to 2 hours to speak to Customer Service (Corporate Guest Relations based in Manila). Some key points to note when calling RCL about how your call gets routed: Sales & Reservations -- US based (up to 8 pm PST) 1-866-562-7625 Corporate Guest Relations (Customer Service) - Guatamala - 1-800-205-9812 / 1-800-256-6649 RCL resolutions (escalated calls)
  7. Be careful booking a future cruise... Why? The cruise lines are hemorrhaging cash. RCL has 61 ships floating around ports. Cruise lines and cruise ships are in survival mode. The CDC can extend the ban on cruise departures from US ports indefinitely (beyond) the end of July 2020. All Business Interruption and Liability coverage on the ships (including reinsurance) have broader carve outs for infectious diseases beyond the current exclusions. Countries outside of the US may not permit cruise ships to dock, which is currently the situation in the Caribbean and Latin Am
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