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For 2 weeks now we've been unable to add anything to our cruise planner cart. We ended up making our final purchase via phone only to have a glitch with our entire reservation resulting in Royal Caribbean canceling the cabin. Reservation is now fixed however our cruise planner purchases are due to be refunded. Now we have to repurchase our cruise planner items. This wouldn't be an issue except our initial refund email said our refund amount was 0.00 even though it was canceled and email sent to my parents cabin booking not mine. After multiple phone calls (latest one 2.5 hours yesterday), IT is supposed to have our cruise planner unlocked by Wednesday (2nd time I've heard that), our on-board credit restored, and our actual refund sometime in 7 business days. We are just supposed to trust them to refund the money after all these issues. Our sailing is in 3 weeks. We aren't sure if there will be another cruise planner sale after we get our refund back. Does anyone know how close to sailing the sales continue? Super frustrated
Scenario Freedom of the Seas 12/6/20 - 12/13/20 I booked the following rooms under my account and paid the down payment for all rooms on the same card. Spacious Balcony Room #1 - Myself, Wife, Son, Daughter #1 Spacious Balcony Room #2 - Father-in-law, Mother-in-law, Daughter #2 Spacious Balcony Room #3 - Aunt-in-law The in-laws are all over 70 years old and have pre-existing health conditions and do not feel comfortable sailing any longer. They would like to cancel their reservations. My family would still like to sail, and understand that we need to book a larger room or multiple rooms to accommodate the 5 of us. The issue is, RCL will not allow us to transfer the non-refundable down payment from rooms #2 and #2 to room #1 (or whatever room(s) we choose when Daughter #2 joins us). RCL will only issue the credits to the names of the individuals in the rooms. Has anyone been through this process or had any luck? I don't see why the funds can't be transferred to me since I paid them all in one payment from my card under my account.
Be careful booking a future cruise... Why? The cruise lines are hemorrhaging cash. RCL has 61 ships floating around ports. Cruise lines and cruise ships are in survival mode. The CDC can extend the ban on cruise departures from US ports indefinitely (beyond) the end of July 2020. All Business Interruption and Liability coverage on the ships (including reinsurance) have broader carve outs for infectious diseases beyond the current exclusions. Countries outside of the US may not permit cruise ships to dock, which is currently the situation in the Caribbean and Latin America. Carnival, with its ships flagged in the Bahamas, was barred from unloading passengers in the Bahamas when the pandemic hit and had to bring those passengers to the US. Even if countries permit ports of call, if a ship has sick passengers, that ship may be barred. In order for the cruise industry to operate, the airlines have to be flying aircraft, currently parked in Tulsa, Arizona, Raleigh-Durham, and anywhere else. Passengers will need to feel comfortable flying in middle seats in coach and adjacent seats in business for the airlines to return to profitability. To date, no therapeutic program currently under trials has, in Dr. Fauci's recent comments, shown enough promise to stop trials and begin using immediately. The biologics showing some possible use are expensive, IV-administered in a hospital, and used when patients appear to be in need of ventilation. There is no oral antiviral for prophylactic purposes like Tamiflu for influenza. A vaccine is at least a year to 18 months away for general use, at best. Many drug companies make announcements, but until a stage 3 trial is complete and the vaccine is proven effective and safe, it's just words. Scaling up several billion doses of vaccine will take months. Most large gatherings (arenas, stadiums, amusement parks, cruise ships) will be the last to return to activities, and will likely require a vaccination card to enter or attend. This is not a call-to-arms for anti-vaxxers. It will be a requirement for cruise lines' insurance coverages. Corporation events (sales meetings, division recognitions, etc.), a substantial portion of cruise revenues, will not return for several years despite heavy discounting and promotions. Financially-crippled hotels and resorts, will have a built-in advantage for open spaces, proximity to hospitals, and immediate access to airports in the event of an outbreak. When a cruise line says "We're Sailing in July," it means they are taking reservations and accepting payments. It's the current policy of the cruise lines to apply a 100% credit for future cruises if you cancel prior to their canceling the cruise. (How to travel to a departure port via an airline is another issue.) It's only when the cruise line actually cancels the sailing you may try to obtain a cash refund. Usually, the cruise line will credit the passenger with a 125% voucher for the cruise value on future cruises. A problem shows up if a cruise line were to file for reorganization under bankruptcy law, the voucher would be worthless since it's an unsecured liability against the cruise line. When a cruise line announces "We have strong bookings for the first quarter of 2021," it means that the cruise line has rolled all those unreimbursed/vouchered passengers to Q1 2021 sailings -- subject to further delays. There is no cavalry, no Fed, no US Treasury coming to the Cruise industry's rescue. For decades cruise revenues were treated by the IRS as offshore (tax-free) revenues. The taxes paid in the US are payroll and property taxes for land-based operations. . Because of these minimal tax payments along with subsidies by European governments for building ships, there is little interest in Congress to throw the cruise industry a financial lifeline. Likewise, financial help from Europe is unlikely. Anytime a Congressperson or Senator suggests reflagging in the US, the cruise model becomes completely broken as most shipboard crew are low-cost contract workers from less-developed nations, harder working than most Americans, but subject to termination at will. If you book and pay, even partially, for a cruise before a vaccine is available, you may not be able to obtain a cash refund unless Congress creates laws to protect passenger payments. Word to the wise -- be careful...that's all.