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Showing results for tags 'refund due?'.
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We have just had a brilliant back to back cruise and really enjoyed it. Crew were outstanding, food was great… but a couple of bits have annoyed me and it’s more Royal than the ship or the cruise! We had a port cancelled due to “weather” 5 days before we were due there… is this normal? No compensation was offered for this, even though ships missing Canaveral port got a whole days cruising refunded… We did not get the port fees back while others did… One excursion was also cancelled at another port and they offered 15% off another but they were all DOUBLE the price at least from when we booked a year ago Is it worth complaining to RCCL? Like I said we had a wonderful cruise but I feel Royal should be better than this.