mAdCapper

I guess my point is I was on Navigator of the Seas and had no such issues with the bed. I get subjective but to have such a stark difference from not only the same ship line but the same ship class? As for what I expect, I suppose the same service I would have given in my last job, some future cruise credit or on board credit as an apology for the terrible condition. We aren't talking princess and the pea, here...I can sleep on almost anything, this set up was legitimately terrible. That said it sounds based on replies here that I need to adjust my expectations? Having a base line of my experience on Navigator of the seas 3 months earlier I would have thought that those beds, not great but did the job would be what you'd get on similar ships.

Ok, I've been through this in my head a lot and I thought I'd look to some veterans for their opinion. I was on the March 9th sailing of Adventure of the Seas and let me start by saying overall I had a blast. Amazing service staff, great ports. Had a great cruise. That said, it was nearly ruined by a single, though major problem. Our bed was the WORST bed I have ever slept on. In my 20s I went camping with a tent and a sleeping bag and that was more comfortable than this bed. It was TORTURE. Both my fiancée and I suffered nightly. We brought this to our attendant's attention day 2 (the attendant was sub par as it was unfortunately but nothing worth talking about)and nothing happened. I asked for a topper and got nothing. On the 3rd dinner service, our first in the MDR we mentioned it to our server in passing conversation and low and behold things were taken into action. He told his supervisor and suddenly a topper was found, though our attendant said there were none. Unfortunately it was a half inch used foam topper that did little to assist in the sleep. The bed frame was a solid sheet of metal...it looked like leftover from the ceiling construction to be honest. The mattress was too thin and obviously too worn. This was, as i said the worst I've ever slept on. This was so disheartening as we had so much fun on the cruise. We were 11 in total and every day was a blast, except every morning we woke up over tired and restless in sleep. It nearly ruined what was a great cruise. I also felt I didn't have a poor expectation. We had a spacious balcony from a royal up (from standard balcony, probably not worth in retrospect) so I felt like I paid extra for a worse sleep. I sailed on Navigator in December and though we had a promenade view, the bed was 100x better than this. In fact as a result I have been suffering from back issues for the last few weeks post cruise. I would have had a week sick save for a great company that let me take a home week for work. To get to the point of the post. I voiced this concern to both my survey and to RC's email address for customer concerns. I felt like this level of poor experience deserved something as an apology. Both my fiancée and I are now Prime in the casino so we'd absolutely planned on being on RC again and we have a goal of 2 cruises a year. The response from customer service was we are sorry and value your feedback. Nothing else, nothing more. This has slightly soured my experience with Royal Caribbean. I've never gone to a head office of any company before so I really want to know am I expecting too much? Having previously worked as a store manager in retail, I know I've done a LOT more to make it right. We spent $2000 on the cruise, and thousands more between specialty, drinks, casino, etc. As a manager i'd over easily given a gift card as an apology and to make it right. This is something in the company's control. I mean a decent foam mattress costs $500 and lasts years. This is how much it would have cost for the situation to have never happened. It isn't a complaint on weather or clearly defined rules. Am I over expecting?