Stephaniequezada22

Yes you are right! They suggested us a room of over 13k .. when the room we have on hold right now is 6k . We are still going back and forth with them . We will see

We now realize this.. we take 3 to 4 cruises with RC a year and never had this issue before.

We wanted to get approved for vacation before paying for the cruise and also make sure we have plane tickets. They are offering us to move to a bigger room for 13k which is more than double than the room we found.

Ive made a courtesy hold reservation for the icon of the seas. I purchased airplane tickets and me and my husband took off from work. When i called to pay for my cruise they say i can no longer book it because that room doesn’t take 5 people . Is me my husband 2 kids and a 3 year old. They admitted they made a mistake. The costumer service is not giving me any resolution, they are saying they are going to try to help. Is there any one i could contact directly to get more help? I will be a diamond member this February and it is unbelievable how they been treating us.