Fernanda Almeida

Thanks for all those that have responded. My mistake, I misunderstood the summer exclusion date as individual versus date range dates. Although the promotion period is applicable to the cruise booking period.

I have been back and forth with my Vacations to go agent on this topic. I am frustrated and bewildered with RCCL’s response. Either this is false advertising or I am getting the round around. we secured a reservation back in November of 2023 for a group of 10 ( which include two 8yr old children staying in an inside cabin with their parents ) on May24-31 2024 sailing on the Symphony of the Sea to the Bahamas leaving from Bayonne NJ. We are crown and anchor diamond members and past guests of RCCL in 15 prior sailings. We are celebrating a 50yr wedding anniversary and wanted to celebrate our vow renewal at sea surrounded by our family. Thus, why we are gifting our children and grandkids to sail with us. My agent continues to affirm after contacting RCCL that we do not qualify and are excluded from the “kids sail free” promotion offered by RCCL. Attached below is a copy of the RCCL promotion.