Hi, we have recently come back from the symphony of the seas. We had a fantastic time, but on the downside we purchased the photo package which cost us $400 which I think was an outrageous price to have them emailed to you, but we thought why not we are on holiday there were some lovely photos of us as a family. We got told they would be emailed to us between 4-7 working days. After the 7th working day, still no photos, so I've contacted a member of staff to be told it was 10 working days. So after the 10th working day I got told it would be another week. No! Not good enough at all! I feel like I've just been fobbed off! You're ok to take my money and I have nothing in return for them. I am very angry, disappointed and upset more than anything. Absolutely disgusting! I've paid for a service and not received a single photo!
Brief review of the Photo Package (100 Prints or Digitals)
in Royal Caribbean Discussion
Posted
Hi, we have recently come back from the symphony of the seas. We had a fantastic time, but on the downside we purchased the photo package which cost us $400 which I think was an outrageous price to have them emailed to you, but we thought why not we are on holiday there were some lovely photos of us as a family. We got told they would be emailed to us between 4-7 working days. After the 7th working day, still no photos, so I've contacted a member of staff to be told it was 10 working days. So after the 10th working day I got told it would be another week. No! Not good enough at all! I feel like I've just been fobbed off! You're ok to take my money and I have nothing in return for them. I am very angry, disappointed and upset more than anything. Absolutely disgusting! I've paid for a service and not received a single photo!