Ezjam23

Has anyone ever asked for the rules of gameplay for BINGO? A group of us recently sailed and one of us won game 2 of BINGO but weren’t told how to claim the prize. I’ve since learned you have to go to guest services and ask for cash and if you don’t it will be put on your onboard statement. I asked for the rules of game play and the post cruise agent told me they would reach out to the BINGO host on the cruise ship who told the agent verbally but wouldn’t put anything in writing. Does RC really not have rules of gameplay in writing? The agent also said that each ship has their own rules. I have a hard time believing this and would think RC corporate would dictate the rules for all gameplay onboard. I was transferred to casino club royale and they didn’t understand the request either and the call dropped.