nealconyard

Thanks, we’ve had nothing from royal apart from the automated chargerback messages as we’ve updated the AirTag location. You’d think that with it having the debarkation label on it it would make it easy to contact us!

Hello everyone, I'm looking for some help from any of you who may have been separated from their baggage recently at the terminal. We sailed on the WotS out of Port Canaveral on 20th August, returning on the 27th. When we arrived in the baggage hall, some of our bags were missing, we tracked them down, had a porter assist us outside to the Alamo pick up. We then picked up our hire car, my dad loaded the car while I sorted getting our daughter a car seat and into the car. We then headed off to MCO where we discovered one of our cases missing. Checking the AirTag in the case we managed to see that it was in the port however none of RC's customer service lines were being answered so there seemed nothing would be done. Thankfully my OH managed to contact someone on the sailing through the FB roll call group and they found the bag (even offering to keep hold of it for us) It was given back to RC, who appear to have just loaded it back onto the ship? Is this what Royal usually do? we've filed the chargeback request however have had no confirmation despite the bag currently being with the ship off the coast of Cuba? does anyone else have any experiences of getting bags back in similar circumstances?