Steph B

We are finishing up the second of our back to back cruises - a 12-night British Isles cruise on the Jewel of the Seas and have encountered a disturbing change to the policy on Solarium access. Evidently, Royal Caribbean has made a fleetwide decision (according to Manish, the smug and thoroughly unhelpful guest services officer we had to deal with) to open up the previously "adults-only" Solarium to kids under 16 when the ship's itinerary takes you to colder weather climates. Or, perhaps it's on every ship in the fleet, but maybe only if needed ... the answer seems very confusing (and confused). I get it that Royal says they are "evolving the brand to multigenerational families," but what about adult cruisers whose kids have grown up, to say nothing about those customers who have been loyal to Royal before this so-called "brand evolution?" I can't help but feel we are being left behind with no quiet areas and, most importantly, our loyalty disregarded. Evidently, Michael Bayley was asked by several people on the latest President's cruise about this and he didn't have an answer, saying instead that he'd "look into it." I'm not holding my breath.

We have just started the second of our back to back cruises - a 12-night British Isles cruise on the Jewel of the Seas and have encountered this (see the photos). Evidently, Royal Caribbean has made a fleetwide decision (according to Manish, the smug and thoroughly unhelpful guest services officer we had to deal with) to open up the previously "adults-only" Solarium to kids under 16 when the ship's itinerary takes you to colder weather climates. Or, perhaps it's on every ship in the fleet, but maybe only if needed ... the answer seems very confusing (and confused). I get it that Royal says they are "evolving the brand to multigenerational families," but what about adult cruisers whose kids have grown up? Those customers who have been loyal to Royal before this so-called brand evolution? I can't help but feel we are being left behind, and our loyalty disregarded.