Royal Caribbean has been a little shady on reservations for the BEACH BEDS at Cococay for the Icon sailing in 2024 (our trip is approx: 1 full year out) There was never an option on line or otherwise to rent/reserve them for our upcoming trip on the ICON. The site won't allow those that have booked in advance and paid to rent these beds. After calling and speaking with agents as well, I was told it does indeed show they are sold out, but after several calls with different RC and Diamond club agents each had a different rendition as to why this was not allowing us to reserve them being that usual reservations/excursions would have opened closer to sailing dates. I was then told to literally go to the RC website every day and check for an opening as no one can be placed on a waiting list, even though Diamond Club members, as part of the loyalty program allows you to be placed on a waiting list (This RC statement of benefits for being a loyal RC customer and a Diamond Plus member is actually even on Royal Caribbeans own website which they are not honoring) When I asked the RC Diamond Club Agent about this, they had no answer at all. Very disappointing and not all that excited abut our upcoming sailing, since being a loyal RC customer for decades clearly has no value to RC. However some good news... Ritz Carlton Yacht Collection has reached out, and they are excited to start a relationship and develop a new loyal customer!
