Celebrity is absolutely refusing to book our tickets back to the states. We've got our flights out, Celebrity keeps obfuscating with the flights back and is blaming Italia Air Lines. When I call Italia airlines, they tell me Celebrity hasn't paid for anything and until they do, I don't get a seat. I call Celebrity back. Give it 4 hours, they say. I do. Nothing. I call Celebrity back. Give it a day, they say. I do. I call Celebrity back, they try to reiterate from the beginning to wait a few hours. I say no, no, no. I am on hold for hours. The flights were paid for but the lower end is booked solid. Celebrity doesn't want to pay for the premium seating (my surmise, not their admission). Celebrity sucks. They are causing angst, will not come clean, keep kicking the can down the road and they've forced me to write to the Attorney General of the State and go to the BBB. Customer no service makes an irate customer, especially when I already paid for this. They aren't even offering to give the money back, etc.
