Lily Wang

Hello! Last 5/5/22 we booked 7 days Caribbean cruise with RCL, then on 5/23/22, we changed to Med Cruise with different ship but on the same dates , on 10/14/22, we had cancel the cruise because one of passengers , my Mom, is not allowed by her doctor to fly due to her heart condition , so we contacted insurance co to file the claim on non-refundable deposit for 3 of us, $750 ($250@x3) plus Cruise change fee ($300) , affect 4 months waiting , we received the flowing refund , $151 , $151 and $191, because the amount is way below what we have been waiting for , I called RCL to find out if Cruise change fee, $300, is also non-refundable , I was told “Yes”. The final payment was 1/23/23, but other than deposits and cruise change fee we didn’t pay anything else before canceling the cruise. Are those amounts the only money we can get ? Anyone had the same experience as us? Cruise change fee is really non-refundable ? I read online that Insurance Co doesn’t cover Cruise Change fee. Any feedback is welcome. Thanks