ArlingtonVA

I am a Prime level Casino Royale member, and want to take a 5-day free cruise in 5 months. I have earned 3 free cruises. Should be easy, right? No, I can't use any of my free cruises. Here's why. I can't use my current free cruise credit because the cruise is in May, and the current voucher is only good for travel thru March 31. I have already earned Prime level for next year, but I can't redeem my 2023 voucher until after March 31. This is impossible for me, because I need a wheelchair accessible room and there are only 2 available. They will be sold out by then. I also earned an insta-cruise on a cruise last month, but they won't let me transfer that to this cruise either. I'm not sure why, but insta-cruise certificates are generally more limited This system is broken. Why does Royal Caribbean treat casino guests so well on board but so poorly offshore? Talking to customer service about this is a frustrating experience as they can only do what the system let's them do. (I have been told multiple times that there is no ""Tier Priority Contact Number" for Prime members, even though it is still widely advertised as a perk). If you ask to elevate to someone who can do more than say "no," they say they will give you a call back sometime in the next 24 hours. Any suggestions? I thought Royal Caribbean let you book future cruises as long as you booked it before March 31. This shouldn't be so hard.