Roger L

On 11/28/2022 at 11:07 AM, smokeybandit said:

But "falling" off a cruise ship implies fault and liability by the cruise line.

Which no doubt there will be a "fault and liability" suit against the cruise line.

On 11/19/2022 at 3:28 PM, PL8SWPR said:

It's only because of the black Friday sale.  Prior to that I've called a couple times in the last week or so with no hold times.

I could maybe buy that earlier but this is a week after Black Friday.

On 11/19/2022 at 2:54 PM, King of Wales said:

Great first post. In the future a Travel Agent would save you from this issue.

Maybe try calling off hours, like early in the morning or late at night.  It may also be worth trying to connect with them through social media. I find being nice helps

I have and there is no difference.  Leased amount of hold time it 60 to 90 minutes and I have held for over 2 1/2 hours with that "hold time" and over 4 1/2 hours another time.  I realize that many companies have trouble finding employees and I am sure it takes a bit of time for new employees to get up to speed.  But that would apply to all cruse companies.  I sail on Carnival as well and just talked with them Tuesday this week and only waited about 5 minutes.

On 11/19/2022 at 11:57 AM, Katie B said:

I have been on hold for over 90 minutes with Royal Caribbean.  I purchased a cruise which sales in 10 days, and I needed to make an update to my reservation.  There are zero options to manage your actual reservation on line.  Everyone must call their customer support line which is so antiquated.  They don't offer an option to have a rep call you back, they don't tell you how much longer, they put you in the queue from the initial call and probably hope you hang up.  I can't believe such a large Brand has an outdated and unacceptable support option for customers who have already give them money.  If I wanted to spend more, by adding to my reservation or booking another cruise, I could easily do that online.  But once they get your money, zero support.  This is pathetic for a global Brand in 2022!

I have the same problem and for 3 days I have called early in the morning and the first time I waited for 4 1/2 hours and finally hung up.  The next two times I used the "we will call you back".  One was a supposed 248 minutes, no call back.  The next was 170 minutes, no call back.  Called for a 4th time this morning with a supposedly 60 to 90 minute call back.  I am not at 4 hours and 27 minutes with no call back.  I also called with a different reservation number for a couple that is traveling with us, from a different phone and number and have waited for just over 2 hours with no call back.  I would like to know if anyone has ever gotten through by waiting on hold or with a call back.  There is no way to see, at least that I have found, as to anything about your purchased items like water or alcohol for the cabin.  I placed an order for some bottled water and rum for the cabin, but it hasn't registered on my credit card and I can't get ahold of a person and can't find anyplace online that lets me know if the order has been received.