Ashley Hun

This was the worst experience that I've ever had on an excursion. The excursion was not very clear about the trip only being 4 hours, PERIOD! That includes if your ship is an hour late, as well as if road work also puts you behind another 45 minutes! The tour guide didn't even mention how long we had at the site until we pulled up, where she finally mentioned that we had ONE hour! Everyone on the bus was furious. When rising our concerns, the guide informed us that her boss will only allow us an extra 10 minutes... We had no time to tour inside ANY of the buildings nor eat lunch. We only had time to walk around to see a few sites. There was so much that we planned on seeing but had absolutely no time to do. When we returned to the ship, many of us complained to the guest services. I later received a call from a representative who informed me that she could only give a 10% refund (like $8). After that, I will never book another excursion with Royal Caribbean again.