My last Royal Caribbean cruise was scheduled for April 4, 2021. It was canceled weeks before the sail date. I was promised a refund with 45 days of my request, but that was more than a year ago. With countless emails and phone calls to RC customer service and my Royal Vacation Planner, I still have no refund. I'm on board for a class action lawsuit. I just spent 2 hours and 26 minutes on the phone with RC customer service only to be hung up on after the final 20 minute stretch of hold time. This is clearly a business practice they have chosen to preserve cash while revenues are down.
Cruise Refund or Credit due to Covid
in Royal Caribbean Discussion
Posted
My last Royal Caribbean cruise was scheduled for April 4, 2021. It was canceled weeks before the sail date. I was promised a refund with 45 days of my request, but that was more than a year ago. With countless emails and phone calls to RC customer service and my Royal Vacation Planner, I still have no refund. I'm on board for a class action lawsuit. I just spent 2 hours and 26 minutes on the phone with RC customer service only to be hung up on after the final 20 minute stretch of hold time. This is clearly a business practice they have chosen to preserve cash while revenues are down.