Good evening everyone!
I have a few questions and also need advice. I’m not sure if anyone has run into this situation.
I booked a cruise back around August 2020 at the start of covid for March 2021 without knowing the impact/toll it was going to take on the cruising industry.
Fast forward.. the cruise was cancelled due to the global cancellations and was offered to refund or a future cruise credit for 125%. I took the 125% FCC since I thought it was a great deal and I could book a cruise another time while the storm passes so to say…
I then went I booked a cruise for September 2021 without know what the future holds. We’ll fast forward to June and I had my full remaining payment due or else it was going to be cancelled, well I paid it since I had no choice…
Prior to making the final payment and afterwards I was continuously searching and calling royal for CDC/cruising restriction updates.. and as things were evolving no one had a clue of what was happening or what was going to happen. 2 weeks later a while list of restrictions and vaccine requirements came out holding my money hostage as from my understanding I couldn’t get a refund for what I just paid cash or the FCC since my money was converted into a certificate.. crazy!
So I went and cancelled it once again to see if maybe these restrictions are alleviated, since I don’t agree with all of them nor would I want to enjoy a cruise with them, mind you at the time of their announcement I was already out of a refund or any option which I don’t believe it’s correct.
Agents also give a variety of answers or they don’t know.
Is there anything that can possible be done in this unfair situation, I wouldn’t want to lose all my money?
