SimonLynn

Seems like passengers in the US and Canada side are having a good experience with RC overall.. too bad its not the case for us here in Singapore. Many are having a nightmare of an experience with RC.. such a shame as what I've had with RC so far has been pretty good.. I'm now feeling apprehensive abt my upcoming cruise

Hi Matt, Sorry if I'm reviving an almost 5 year old thread. I just need to confirm something with you and/or more experienced cruisers than me. First off, I'm based in Singapore. Cruises have resumed for a while now but recently there has been an unusually large amount of negative experiences had by cruisers embarking from Singapore. I'm hoping someone here will be able to advise us as it does appear as though things are getting really out of hand. We've had passengers who have had their bookings cancelled due to overbooking. However, unlike what's being shared here, RC contacted passengers not to ask them if the passengers wanted to back out of their booking in return for another sailing date with whatever benefits or offers to sweeten the deal. Instead, passengers are being called and simply TOLD that their sailings are overbooked and that their bookings have been cancelled. The sailing is only 2 weeks away, the passengers have done their online check-ins via the Royal app and most importantly, they have made FULL payment for their bookings a long time ago. Is there a reason why passengers who booked sailings from US ports are given a choice of sticking to their bookings or taking the offer while those of us from here are given neither an offer nor a choice in whether we want to go ahead with our bookings or not? Having made full payment, in some cases even did pre-purchases for on-board packages and checked in, I don't think the passengers should be the one paying the price for the sailings being overbooked. Shouldn't we be at least given a choice on the matter or at least a decent/good compensation?