MKK

Any updates on this by chance? Thanks in advance!

Today my cruise (Odyssey of the Seas, April 2022) switched from Cruise Planner to My Royal Cruise. Upon logging in, beyond noticing the change, I saw Unlimited Dining priced at 162.99. I had just bought it on the 14th at $174 so I thought, “oh, that’s great, I will make the switch.” I canceled my original purchase and proceeded to purchase the new one only to discover that they were now adding 18% gratuity on top of the advertised price. When I bought at 174 it was included in the price. The Unlimited Dining FAQ still says it should be included. Regardless, this now made Unlimited Dining over $192. Customer service gave me answers ranging from claiming it’s always been this way (even though I had an 8 day old transaction showing otherwise) to basically saying, “it is what it is.” Beyond this I’ve now played around with My Royal Cruise a bit and it also adds tax to cabana reservations on Coco Cay. I wouldn’t have thought anything of this had I not reserved a cabana earlier this month that did not have tax on it. I checked my credit card charge to make sure. So why did I bring this here? One, I wanted to make sure I wasn’t crazy and ask those who have purchased the Unlimited Dining if their experience reflects what I experienced with my 174 booking (that I now wish I had left alone.) Two, I wanted to give the heads up on this to anyone else. I’ve learned a lesson to get all the way to checkout with something to verify full price before canceling something else. PS I have seen the complaints about customer service before, but let me tell you, the first person I spoke to was genuinely the worst call center rep experience I think I’ve ever had.