I've booked a cruise package to Vietnam for 2019 when I was on a ship to Japan in 2018.
Until June 2019, I found the trip information to Japan, exactly the same as the one I went a year ago. When I talked to the hotline in HK office, I was told that I've claimed the cash back on board.
I didn't agree with it. I booked a room to entitle the cash back reward. The package information un-matched was your company's fault! These are totally different. Then I found I have a next trip in my Royal Caribbean account but dated 1-2 June, 2020. Where and who I can go to find a solution? I hope to hear from RC soon and not to be disappointed.