crazyfamof5

Thanks everyone for your replies. Apparently yesterday it was over a 30 min wait to reach the Resolution Dept. The man helping me said he finally got a Supervisor on the line and she was going to investigate and get back to me. Sounded like they were uncertain about their system and giving out information until they researched it. What I want is for someone to be on Symphony right now who can check for me directly whether or not my room has a couch in it. I assumed from the website that all Junior Suites had couch beds. The tech said no...he also went on to state that all JS were sold out but it was clear he didn't want to keep talking to me as he stated he couldn't trust his system right now. I will keep everyone posted as to outcome. FYI the deck plans on Royal's site have conflicting info about the rooms. One shows couch and one shows not...Ugh. Here is the note from them. Dear Guest, We can't wait to welcome you onboard your upcoming Symphony of the Seas sailing on June 8, 2019. Before you begin planning, we have a quick update to share with you regarding the following booking: We have been conducting an internal system update to our stateroom categories and noticed a small glitch in the system. Unfortunately, the occupancy for your original room was incorrectly described and it is actually meant to be a double occupancy room, not a triple occupancy room. We are terribly sorry for this inconvenience and want you to know we are reaching out to you personally over the next few days to move you to a stateroom that fits your needs. Once we update our system by November 5th, 2018, you'll be able to view your new stateroom. Should you have any questions or concerns with these changes, we are here to assist. Please contact us at (888) 281-9344. Thank you for your cooperation. See you soon for an amazing cruise vacation!

Booked Symphony of the Seas for 2019 back in January. Reserved a JS for me and hubby and a next door room for the kids. Received an email today that due to a Royal Glitch in system we were booked in wrong rooms and they need to change us. Basically the kids room only accommodates 2 people and I have 3 kids. I call only to be told that they are sorry and will get back to me with my options next Wednesday. Guy helping me couldn't find any alternate rooms for us. So not only does the room for kids not have the couch it said it did, one can't be brought in and they can't bring in a cot. My JS room that I was also told had a couch apparently does not and can only accommodate 2 people. Soo frustrated. Anyone have any suggestions I can make when they call me next week? I doubt they would upgrade us to a bigger room. Per Royal policy minors are under 21 and therefore must be next door or across from parents. As of now they couldn't find any rooms to accommodate us. Not sure what is going to happen but this definitely has put a bad taste in my mouth. Any help appreciated.....newbie cruiser here.