Nowniki

Yes, it is more than fair and the ship board credit or refund will ease our disappointment. Yes, we are hoping there will be NO MORE messages from Royal and our ship leaves Saturday. It will still be a 7 night cruise!

As promised, we would like to provide you an update on your upcoming cruise on Grandeur of the Seas. Due to a technical issue which limits the operation of one of the two rudders used to steer the ship, in an abundance of safety, we will be making these repairs immediately causing a delay to your scheduled sailing. Your sailing will now be departing on January 13th. We are sorry for the impact that this is having on your vacation. Compensation details: As a result of this change, should you decide to sail with us, we will be adding a 50% refundable Onboard Credit to your account. This amount will be based on the cruise fare portion paid, non-inclusive of taxes and fees. If your onboard spend does not reach this amount, the remaining balance will go to your credit card on file. If you are going join us and we hope you will, you are all set. If you are unable to travel and need to cancel your cruise, we will provide you with a refund to your original form of payment. Please contact your travel partner or contact us directly at 1-888-281-9344, if you decide not sail. Please allow 7-10 days for processing. For guests that are flying in: For our Air2Sea guests or guests that purchased air directly with Royal Caribbean, we will be reaching out to you or your travel partner to work through new travel arrangements. If you purchased air on your own, we will be reimbursing change fees of up to $200 per person for Domestic flights and up to $300 per person for International flights (change in airline reservations must be like-for-like cabin class and a faxed/email copy of air fees assessed must be provided for reimbursement). Please submit your receipts to [email protected]. Pre-purchased items: If you have a pre-purchased beverage package or an internet package, we will provide you with a refund of the prorated 2 days. Itinary update & Check-in: For your convenience, here is a copy of your updated itinerary: 2 days were removed We know this change is disappointing and we are truly sorry. While this is not the situation that we originally anticipated, we are excited to have you onboard and are sure that your time with us will be terrific.

Certainly better safe than to be sorry but as a passenger with 3 other adults, we are very disappointed in losing two days. All arrangements will need to now change. We just have to hope that there is no further delays in this cruise ship leaving or being canceled. It makes sense that this will be what happens so that our cruise is the only one inconvenience as the Grandeur is booked for months ahead. I needed these 9 nights to reach the diamond level so now it also shorts me 2 nights from my goal.