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An inside look at Royal Caribbean's latest advertising drive

In:
13 Sep 2010

BrandWeek has an interview with Betsy O’Rourke, Royal Caribbean's Senior Vice President of Marketing about it's recent advertising campaign dubbed “Vacation Daze".   The new advertising campaign emphasizes the importance of taking vacation days and how many Americans do not use their vacation days and why that's wrong.

The advertising campaign is Royal Caribbean's attempt to induce a viral marketing campaign, advertising primarily on Twitter, Facebook and other social media outlets in addition to the Royal Caribbean website. O'Rourke hopes consumers will send these videos to folks who are guilty of not taking their vacation days.

O'Rourke also mentioned that Royal Caribbean is doing better business as of late, although Royal Caribbean's numbers still lag a bit below their figures in 2008, before the financial crisis hit, "For Royal Caribbean, we are seeing a build up in demand. I can’t speak for the entire industry, but I follow what the U.S. Travel Association puts out. I came from the hotels business, and RevPAR [revenue per available room, a key metric] is up, and we’ve seen our business travel, meetings and incentives businesses pick up, so those are all very good signs. We also have more than 40 percent of our guests coming from international countries outside of the U.S. We’ve seen very strong demand across the board, but it varies country by country. We have not reached the ’08 levels yet, but we’re getting pretty close."

Also of interest is why Royal Caribbean chose to advertise only online, as opposed to using traditional media such as television.  O'Rourke explains the decision like this, "Television creates a lot of awareness, but what we know is that people go online when they are actually searching to plan their trips. That’s why we’ve chosen these two channels."

Prices for Royal Caribbean cruises fall

In:
10 Sep 2010

Royal Caribbean President and Chief Executive  Adam Goldstein said prices for their voyages have fallen over the past year.  Moreover, Goldstein added that that those on sailings aboard Allure of the Seas would find cheaper rates than those for last year’s prices on her sister ship, Oasis of the Seas.

Goldstein avoided referring to reports of fares for Oasis of the Seas costing less than $1,000, he did reveal that the debut of Allure of the Seas has doubled capacity and therefore, is leading to more space and it's not unusual to see prices drop a bit for them.

Obviously this is great news for consumers who may want to try out the latest and greatest ships Royal Caribbean has to offer, as well as potentially lure new cruisers to give it a try.

Meanwhile Mr Goldstein revealed that “on some cruises I think there are more customers from the UK than from the US”. He added that the UK market remained an increasingly growing sector for the cruise industry, signalling that UK cruisers look set to continue an enjoyment filled relationship with one of the world’s largest cruise operators.

Allure of the Seas features more new restaurants

In:
09 Sep 2010

Showcasing onboard experiences all her own, Royal Caribbean International's Allure of the Seas, the world's next largest and most innovative cruise ship debuting in December 2010, will introduce new culinary concepts and tempting twists to signature Oasis-class restaurants. A Brazilian steakhouse will be a destination restaurant that comes to life for dinner service in the Solarium, featuring authentic Brazilian-style meats and seafood dishes, from Picanha cut sirloin steak to Atlantic salmon marinated with sea salt and garlic, served table-side and sliced straight off the skewer. In Central Park, recently anointed Chef de Cuisine Molly Brandt will present guests with a one-of-a-kind menu and distinct dining experience at Allure of the Seas' 150 Central Park, a signature fine dining experience.

 
"As churrascaria concept restaurants gain popularity on land, Royal Caribbean is taking advantage of having a new ship to introduce a Brazilian steakhouse and bring a new dynamic and colorful nightlife ambiance for adults in the Solarium," says Lisa Bauer, senior vice president, Hotel Operations, Royal Caribbean International. "Guests onboard Allure of the Seas will have a new arrangement of dining experiences throughout the ship, from the Adagio Main Dining Room to new venues on the Boardwalk and Royal Promenade."
 
Combining the best of classic Mexican beach bars and Southern California's famed taquerias, Rita's Cantina will be a vibrant new restaurant in the Boardwalk neighborhood. Adults and kids alike will enjoy some of their favorite Mexican fare, such as shrimp ceviche tostadas, warm tortilla chips with salsa and fiesta guacamole, as well as entrees, such as fajitas, fish tacos and Chipotle-style flautas. The more casual setting will be a favorite lunch, snack or dinner spot for guests seeking a flavorful fiesta onboard Allure of the Seas. Rita's Cantina also will boast some of the best and widest selection of margaritas at sea, offering both authentic and signature concoctions mixed with a choice from the extensive list of quality tequilas, served on the rocks or frozen in a variety of fruit-flavor combinations. In addition, the restaurant will introduce new nightlife to Boardwalk with live guitar music, drinks and dancing. Rita Cantina's design will include large open breezeways and an outdoor seating area complete with high top tables and stools, and will be located in place of Seafood Shack onboard sister-ship Oasis of the Seas.
 
Also new to Boardwalk's dynamic and engaging scene will be The Boardwalk Dog House, an outdoor hot-dog specialty counter located where The Donut Shop is on Oasis of the Seas. Guests can choose from traditional hot dogs, wieners, brats, sausages and other delicious linked meats and a variety of toppings to split a long bun. The Donut Shop will remain on Boardwalk in a new location next to the Ice Cream Parlor.
 
The following includes a variety of other palate-pleasing options available throughout the neighborhoods on Allure:

THE BOARDWALK

Rita's Cantina: A casual yet vibrant indoor/outdoor restaurant exclusively on Allure's Boardwalk, caters to families by day, and adults by night; traditional Mexican fare, comprehensive selection of margaritas and live guitar music and dancing for evening entertainment
 
Boardwalk Bar: The main bar on the Boardwalk; offering fruit, salads and sandwiches
 
Boardwalk Donut Shop: A classic haunt for casual snacks and delicious treats
 
Ice Cream Parlor: A variety of ice cream flavors and toppings take center stage against a backdrop of 1950s kitsch
 
Johnny Rockets: '50's-style diner with server-entertainers

CENTRAL PARK

150 Central Park: A trendy, upscale and intimate restaurant with a tasting menu and customized wine pairings created by Molly Brandt, winner of the Allure of the Seas Culinary Challenge co-hosted with The Culinary Institute of America, as well as Food and Wine's 2006 best student chef
 
Giovanni's Table: An Italian trattoria with both indoor and alfresco seating featuring Italian classics served family-style
 
Park Cafe: An indoor/outdoor gourmet market featuring salads, sandwiches, soups, pastries and to-die-for fudge
 
Vintages: A wine bar with pre-dinner tapas and cheeses along with a robust selection of fine wines
 
Chops Grille: Royal Caribbean's signature steakhouse with views of Central Park, and premium cuts or quality meats

POOL AND SPORTS ZONE

Exclusive to Allure of the Seas, the new churascarria, styled after popular Brazilian steakhouses, is an interactive experience where guests choose from a variety of meats, chicken and seafood brought table-side by servers, ready to slice and serve upon request
 
Solarium Bistro: A health-conscious dining option for breakfast and lunch
 
The Wipe Out Cafe: A casual self-service buffet with pizza, hamburgers, sandwiches and fresh salads
 
Izumi Asian Cuisine: Featuring mouthwatering flavors and a sushi bar with hot-rock cooking

ROYAL PROMENADE

Sorrento's Pizzeria: Featuring New York style pizza, with both made-to-order pies and by the slice
 
Cafe Promenade: Offering Seattle's Best coffee, fruit shakes, pastries and sandwiches all day
 
The Cupcake Cupboard: Featuring fresh-baked gourmet cupcakes as well as parties and design classes

VITALITY AT SEA SPA AND FITNESS CENTER

The Vitality Cafe: Offering healthy snacks, sandwiches, wraps, fruit and smoothies
 
THE CLASSICS, Royal Caribbean hasn't forgotten the classics of its fleet:
 
Adagio Dining Room: The ship's main restaurant features a three-tier venue with a 1920s Art Deco style; flexible My Time Dining and traditional assigned seatings, as well as the highly anticipated DreamWorks Character Breakfast
 
Windjammer Marketplace: A casual buffet fare for breakfast, lunch and dinner
 
In-Stateroom Service: Order from the complimentary breakfast, lunch and dinner menus, or choose an original Johnny Rockets hamburger or Ghirardelli chocolate cookies from the new Dine In Delights menu

Royal Caribbean Names Managing Director of New Mexico Office

In:
08 Sep 2010

Royal Caribbean Cruises Ltd. announced today it has named Gabriela Gonzalez Saul managing director for their operations in Mexico. In her position, Gonzalez Saul will lead the new office in Mexico, which will open in December 2010 to support the Sales, Marketing and Commercial Operations for the company's three cruise brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises.

"We are delighted to have Gabriela join our team," said Michael Bayley, executive vice president of international for Royal Caribbean Cruises Ltd. "Gabriela's experience developing new business and increasing product awareness will be invaluable in this new role of managing our Mexican activities and implementing our market growth strategies."
 
"In her new role, Gabriela and her team will build on the success and strong position we have achieved in Mexico, as well as further strengthen our ongoing commitment to providing unique and award-winning cruise experiences to the Mexican market," Bayley added.
 
Gonzalez Saul has more than 20 years of experience managing business relationships, increasing market penetration and generating significant profit. She spent 16 years in various roles of increasing responsibility for American Express in Mexico, where she handled business development, product awareness and marketing strategies. Gonzalez Saul received a degree in International Commerce from the Academia in Maddox, Mexico.

Florida Lottery features Royal Caribbean cruise as grand prize

In:
07 Sep 2010

If you like playing those scratch off lottery games and are a fan of Royal Caribbean, now you can combine your favorite two passions in one.  Starting today, the Florida Lottery will be selling a new scratch off game with a Royal Caribbean theme called "Cruise for Cash".

Tickets cost $5 and the game offers players the change to win up to $200,000 instantly and a second chance promotion on the Florida Lottery website has the possibility to win a 7-night Caribbean cruise vacation for two aboard Oasis of the Seas or Allure of the Seas. The new game is available at Florida Lottery retailers statewide.

If you win the cruise, you also will receive $1,000 in ship credit and premium accommodations for two at a deluxe hotel prior to departure. There will be a total of 112 cruise packages awarded with this game. Cruise winners will have the option of selecting from various Royal Caribbean International cruise vacations, subject to availability and the terms of the CRUISE FOR CASH game.

Royal Caribbean to open dedicated office in Mexico

In:
07 Sep 2010

Royal Caribbean Cruises Ltd. announced today it will establish a dedicated corporate office in Mexico City in response to the increasing interest in cruising in Mexico. The new office will open in December 2010 to support the Sales, Marketing and Commercial Operations for the company's three cruise brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises.

American Express will continue representing Royal Caribbean in Mexico until the end of 2010, to allow for a seamless transition.

"American Express has successfully served as the international representative of Royal Caribbean's business in Mexico for the past 15 years, and their excellent team has done an outstanding job building a solid foundation in this expanding market," said Michael Bayley, executive vice president of international for Royal Caribbean Cruises Ltd. "In our new business model, American Express will continue to play an important role by becoming a preferred distribution partner for their own sales channels in Mexico. We look forward to continue building our business together," Bayley added.

"American Express is proud to be a part of the Royal Caribbean history in Mexico," said Daniela Cerboni, vice president and general manager of American Express Membership Travel Services International. "For many years we have worked together to grow the Royal Caribbean business and the cruise industry in the market. We look forward to the opportunity to work with Royal Caribbean in the future, and plan to continue to strengthen our long standing partnership, offering even more valuable cruise benefits to our American Express Cardmembers in the market," Cerboni added.

The opening of Royal Caribbean's Mexico office is strategically timed. All three brands already enjoy very strong positions in various segments of the market and a dedicated office will provide an opportunity to further strengthen the market leading position.

"Our research shows that our Mexican guests really enjoy our various brand, product and destination offerings," said Bayley. "This coupled with the knowledge that Mexico already is a substantial source market for new cruise guests, and a great geographic location on the doorstep to several exciting and appealing destinations, illustrates the great potential for growth in Mexico."

Allure of the Seas ahead of schedule

In:
07 Sep 2010

Johanna Jainchill is reporting that Allure of the Seas' construction is ahead of schedule, which is good news for Royal Caribbean that is eagerly waiting for its newest ship to debut.  While visiting the STX Finland shipyards in Finland, Jainchill reports progress on Allure seems to be ahead of its sister ship Oasis of the Seas was at the same point in her construction schedule.

During a tour of the Oasis at this time last year, the theater was all scaffolding. Today, the Allure’s theater appeared ready for the cast of Chicago to start rehearsals.The loft suite one year ago was metal and wires. Today, it was ready, with the bed made and bathroom products on the sink. The cupcake shop was merely a shell one year ago. Today, it was only lacking actual cupcakes.

If you're thinking that because Allure of the Seas is ahead of schedule that the ship will debut sooner, think again. Royal Caribbean CEO Adam Goldstein reiterated that Allure of the Seas will stick to the schedule she is currently on and would not take an even earlier delivery of the vessel. Royal Caribbean has already moved up the Allure’s inaugural cruise twice, "The program was so locked in with the arrival and training of the crew and the transatlantic [voyage], and we already sent the invitations out for the South Florida [inaugural] events. We will stick with what we have scheduled."

Hurricane Earl Royal Caribbean Update

In:
03 Sep 2010

Quick update regarding Explorer of the Seas and how it's itinerary is being affected by Hurricane Earl from CruiseCritic.

Royal Caribbean's Explorer of the Seas, which left Bayonne on Thursday, will arrive early in Portland today and will ride out the storm before leaving late on Saturday. It had been due to be at sea today. A spokesperson told Cruise Critic: "We made arrangements to stay overnight in Portland, and will depart on Saturday evening once the storm has passed and we receive the go-ahead from the U.S. Coast Guard."

What's next for Turku shipyard?

In:
02 Sep 2010

STX Finland's Torku shipyards are home to the soon to be completed Allure of the Seas.  Allure is floated, painted and almost ready to leave for her international press gala and start her service in Royal Caribbean's fleet, but once Allure of the Seas leaves, there's a lot of doubt in the Torku shipyards about what's next.

There isn't any news of any other ships on order and that's been the case now for a few years.  The main competitor to the shipyards are in Germany, Italy and France and all of them have received orders over the last few years. Turku shipyard is the only one who has no job pending.

One issue for Torku is that cruise lines tend to build cruise ships where previous ships were built, such as Carnival Cruises, who ordered a new ship to be built at the Italian Fincantieri shipyard because the ship of the previous series of ships was ordered from there.

There's no question that Turku shipyard's future depends largely on Royal Caribbean, the shipowner whose ships have been built in the shipyard for 40 years.

So what are Royal Caribbean's future ship building plans beyond Allure of the Seas?  The company has not yet committed to anything since the beginning of the financial crisis ended. It is, however, considering new ships, since the company's main competitor Carinval Cruise Line is looking to take a bigger lead in the cruise market.

Royal Caribbean CEO Adam Goldstein hasn't said much about what the future will hold, opting to focus on what's still in front of him, "We are going to grow as a company and brand, but today we focus on fully Allure of the Seas ship."

Royal Caribbean encourages Americans to take more vacation

In:
31 Aug 2010

Royal Caribbean is looking to convince some last minute planners that a Labor Day weekend cruise could be just the thing to help if you're feeling a little low on energy from working a lot this summer.

MIAMI, Fla. (Aug. 30, 2010) - Over-worked, over-tired and stressed-out workers have one more thing to worry about this coming Labor Day - how many vacation days they could potentially be losing this year. And if The President of the United States, who just returned from a respite on Martha's Vineyard, can still find time, then shouldn't everyone?
 
     The fact that people are not using all of their vacation days is well documented and the statistics are staggering. According to data released in a 2009 vacation study, U.S. adults who only receive an average of 13 vacation days per year typically leave three days unused. When considering that the U.S. Bureau of Labor & Statistics has recorded approximately 153 million employed Americans, this means that each year an average of 459 million vacation days are going unused in the United States. Based on these overwhelming facts, Royal Caribbean is encouraging consumers to use their hard-earned vacation days and reminding them that even The President - a person with arguably one of the hardest jobs in America - needs to get away every now and then.
 
     "Vacations are not a luxury, they're a necessity," says John de Graaf, Executive Director of Take Back Your Time, a nonprofit organization that studies issues related to overwork. "Men who take them are 32% less likely to suffer from heart disease than those who don't. For women, it's 50%. And women who don't take vacations are more than twice as likely to suffer from depression. Pass them by at your peril."
 
     Championing a "cruise them, don't lose them" message, Royal Caribbean is giving vacation-deprived consumers encouragement to leave their desks behind in favor of some much needed rest and relaxation. The cruise line has recently launched a compelling video - Vacation Daze - showcasing the irony of letting vacation days expire and the absurdity of this unfortunate reality. The video can be seen at www.youtube.com/royalcaribbeanintl. For solutions and a variety of cruise options to fit all schedules, visit www.royalcaribbean.com or contact your travel agent.
 
     "The average American spends 261 days commuting, filling out time sheets and wondering what's for dinner. As Labor Day marks the end of summer, we wanted to shine a spotlight on this perennial issue and also remind people to take a much needed and hard-earned break, even if it's just for a couple of days," states Betsy O'Rourke, SVP Marketing, Royal Caribbean International.
 
     A recent travel industry survey suggests that close to half (45%) of working Americans let hard-earned time-away go to waste in 2009; furthermore, three-quarters (78%) anticipate leaving as many as 10 vacation days on the table in 2010. Why the annual commitment to all work and no play? Most confess that coordinating schedules with family and friends is too difficult (51%) or they are not able to afford a "real vacation" (40%); others admit it is less about personal situations and more about work-life being too busy to enjoy time away (47%). While consumers express pessimism towards the possibility of a work escape, adults who choose to go on vacation feel reconnected with the family (53%), more productive and positive about their jobs (34%), as well as the health benefits of being rested and rejuvenated. 
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