Jump to content
Royal Caribbean Blog

Search the Community

Showing results for tags 'calls'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Royal Caribbean
    • Royal Caribbean Discussion
    • Royal Caribbean News and Rumors
    • Royal Caribbean Dining
    • Shore Excursions
    • Live Blogs
    • Celebrity, Azamara & SilverSea
  • Community
    • People Connect

Find results in...

Find results that contain...


Date Created

  • Start

    End


Last Updated

  • Start

    End


Filter by number of...

Joined

  • Start

    End


Group


MSN


Website URL


Skype


Location


Interests

Found 5 results

  1. From my weekly call this evening with the post-cruise team... and using my mid NOV sailing with a final payment of AUG 30 as an example... If the global suspension is extended or even after my final payment date of AUG 30, as long as the booking is fully paid for by a FCC, and is changed from a 'active' state to a ' cancelled state' regardless of whether its under the cruise with confidence policy, changing of ship and sail date prior to final payment, OR extension of the global pause... as long as the entire booking is covered by a FCC, it can simply be un-applied at any time. So one doesn
  2. Just thought I'd share my experience here regarding my cancelled booking. I'm a bit of a travel aficionado and normally book all my travel directly without EVER using a TA - I also work in Logistics. However one day back in December I came across a good deal on Expedia for the 3 Night Perfect Day cruise for April on MARINER. Little did I know that that what Expedia had in inventory was also available in inventory - a studio cabin. I was under the impression at the time that studios could only be booked via a TA. Figures out eventually after getting the runaround, studio inventory is also
  3. As a rule of thumb regarding NON-REF vs REF bookings, its always best to book a REFUNDABLE deposit as this allows one to change their dates up to final payment date. Even in regular times, a NON-REF deposit would incur a $100 fee to simply shift sail date and ship. Just note that whether its NON-REF or REF - booking is 'locked in' after final payment. This means the LIFT & SHIFT or CRUISE WITH CONFIDENCE apply at that point. Also **very important** - a REFUNDABLE booking can always be downgraded to NON-REFUNDABLE before final payment. However one CANNOT upgrade from NON-REF
  4. After having called RCL daily regarding refund follow up's per my previous posting (again expert with follow ups and work in logistics)... please note that ALL agents are generally cross trained. Originally I had to wait on hold up to 2 hours to speak to Customer Service (Corporate Guest Relations based in Manila). Some key points to note when calling RCL about how your call gets routed: Sales & Reservations -- US based (up to 8 pm PST) 1-866-562-7625 Corporate Guest Relations (Customer Service) - Guatamala - 1-800-205-9812 / 1-800-256-6649 RCL resolutions (escalated calls)
  5. Hi everyone! This August 17th I'm embarking in Fort Lauderdale to the Allure of the Seas cruise for a 7-day journey to Bahamas, St. Thomas and St. Martin, and I'm from Spain so I was wondering in which country do you appear to be when using Internet connectivity or making phone calls in the cruise when you're navigating in open sea, I'd be so grateful if you could respond! Thanks, William
×
×
  • Create New...