Jump to content

Search the Community

Showing results for tags 'future cruise credit'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Royal Caribbean
    • Royal Caribbean Discussion
    • Roll Calls
    • Royal Caribbean News and Rumors
    • Royal Caribbean Dining
    • Shore Excursions
    • Casino Royale
    • Live Blogs
    • Celebrity & SilverSea
  • Global Travel
    • Other travel
  • Community
    • People Connect

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start




Website URL




Found 1 result

  1. Hi, i have a question and hope that someone here has maybe experienced something similar i went on a cruise with my family, we booked as one family for 2 rooms. During the cruise i was tested positive for covid and had to isolate for 4 days (not the rest of my family). During this time I received a letter by royal Caribbean which states: “Please know that we will be providing all quarantined guests and their travelling party with a Future Cruise Credit based on the prorated value of time spent in quarantine and cruise time lost. This Future Cruise Credit will be issued to you or your travel partner via the email address on your reservation.” from my understanding my family (my traveling party) AND I should get the 4 days which i was isolated refunded as a future cruise credit, but now they only want to give me a future cruise credit, which i think is wrong?! They are arguing that everyone else was not quarantined which is right but they themselves wrote „all quarantined guests and their travelling part“ which obviously indicates that it includes people not quarantined, or am i wrong because otherwise it should say „all guests of the traveling party“ or „only the guest who tested positive will receive a refund“. Has this happened to anyone else and what should i do? is it even legal for them to write an official letter and then afterwards say „no we are not doing that“ ? I would appreciate your help and feedback thank you!
  • Create New...