p27159

Sorry, this was not a drive-by, I happened to be quite busy the past couple of days and will supply more information shortly when I can dig it up

When I tried booking my cruise, a couple of weeks ago, The website showed a price of approximately $3000 for an ocean view room for four passengers for 7 days (a perfectly reasonable price), and it continued to show this all the way through the page right entered the names of the passengers, and then the credit card information. As soon as the booking was successful, I jumped to another browser window, where I booked my nonrefundable flights. I later checked my email confirmation, and it only showed only TWO passengers. When I called customer service, they told me that to get a room for four passengers, it would more than DOUBLE the price. I went through the menus a second time and took screenshots of each step along the way. I called back customer service and asked if this second reservation goes through for four passengers, would they cancel the first one I made, and they said yes. But the same thing happened again, so now I’m holding two reservations for two passengers each. Obviously, the total cost is double what I originally planned to pay, and yes, I do have two rooms, but it’s still better than the MORE than double they offered me for ONE room. But I was stuck because I had the nonrefundable flights. I feel that their website made a reasonable offer that was accepted, and therefore a contract was entered into. I feel as though they breached this contract, and now I have screenshots to prove it. Customer service has been less than helpful, and I have written a letter to the legal department, we’ll see how it goes. I just wanted to say that people should be aware of their website when booking cruises, and beware that their customer service is not exactly sympathetic or reasonable.