We have 26 cruises with Royal and have only recieved 1 offer ever!! When I questioned it they gave some explanataion that still doesn't make sense. Our friends who rarely cruise got 6 offers in 2 months and another friend cruised once and he's gotten 2 offers. Seems they are trying to attract new business and that's ok but take care of loyalty. It should count for something. Makes me not want to lose anymore money in the casino
I fully agree I’ve gone on 7 cruises in the last 18 months have used the casino and got a couple of thousand points but not quite reached prime, yet I’ve received nothing except what I won on board maybe a $200 casino voucher, yet I know of 2 people that have cruised once used the casino have not even 1000 points and have received 6 free cruises in the last year, how do they justify that ? Seems like if your booking and paying for your cruises you get nothing although common sense and a good business sense would reward paying customers and especially paying customers that spend money in the casino seems all backwards to me I believe there system is a total and utter load of s***
Casino Royale admitted not sending monthly offers for cruises already booked.
in Royal Caribbean Discussion
Posted
I fully agree I’ve gone on 7 cruises in the last 18 months have used the casino and got a couple of thousand points but not quite reached prime, yet I’ve received nothing except what I won on board maybe a $200 casino voucher, yet I know of 2 people that have cruised once used the casino have not even 1000 points and have received 6 free cruises in the last year, how do they justify that ? Seems like if your booking and paying for your cruises you get nothing although common sense and a good business sense would reward paying customers and especially paying customers that spend money in the casino seems all backwards to me I believe there system is a total and utter load of s***