Twinster27

2 hours ago, Jack805 said:

Mine was sent within minutes (to within the hour, I didn’t check until a bit later). Maybe check spam/junk folders, and confirm the redemption actually happened in the “redeemed” section of the app. One time there was a glitch in my redemption and it wasn’t actually redeemed, but all redemptions show in the redeemed section across all the family of apps. 

Thank you! I checked all folders and nada. The redemption is in my wallet so I'm unsure what happened. I emailed Playstudios support for either a refund of my points or to resend the purchase email. Thanks again! 

Thank you! This is exactly the information I have been searching for. It is my first time redeeming for the $100 OBC.

I do have a question, how long did you have to wait for the email after you redeemed the 50K points on the app? It has been two days for me and I still did not get the email.