The mask mandate is annoying but makes sense. We were on a Western Med. trip in May (on the Vision) with no mask mandate, and I came down with COVID. Someone in our party tested positive so we all had to test. I was put in a dingy, dirty cabin on Deck 3 for 7 days. I had to ask for basic medical supplies and put up with poor food service and no medical attention. While in quarantine, I received a letter stating that both my husband and I should receive a prorated refund for my time in quarantine within 30 days. For several weeks, I have been trying to get RCCL to do what the Vision letter promised. Now, RCCL says that they will only refund me and give my husband a future cruise credit. A FCC is not acceptable. After my treatment, I am not sure I want to cruise on RCCL again. Does anyone have any ideas about who I could contact or what I could do to rectify this situation? I am only asking for what was promised and now RCCL is changing its tune.
New protocols today
in Royal Caribbean Discussion
Posted
The mask mandate is annoying but makes sense. We were on a Western Med. trip in May (on the Vision) with no mask mandate, and I came down with COVID. Someone in our party tested positive so we all had to test. I was put in a dingy, dirty cabin on Deck 3 for 7 days. I had to ask for basic medical supplies and put up with poor food service and no medical attention. While in quarantine, I received a letter stating that both my husband and I should receive a prorated refund for my time in quarantine within 30 days. For several weeks, I have been trying to get RCCL to do what the Vision letter promised. Now, RCCL says that they will only refund me and give my husband a future cruise credit. A FCC is not acceptable. After my treatment, I am not sure I want to cruise on RCCL again. Does anyone have any ideas about who I could contact or what I could do to rectify this situation? I am only asking for what was promised and now RCCL is changing its tune.