I believe 2 things from my multiple interactions and discussions with crew this year.
1. Your specific comments by crew name in the large box towards the end of the survey are pull and placed in a document that is posted on that crew members department bulletin board. They like them.
2. They, the crew are not supposed to be asking for good ratings on the survey. It is highly discouraged at the management level. That is the purpose of the survey question ask if any crew member has solicited a rating from you and what department they were from.
In 10 cruises since start up I have only had it mentioned to me twice now and both time from the MDR.
I have no problem rating each item as I precieve it and provide a reason for a low score in the comments block.
Also I always name those that go a little above expected service by name.
Just wondering if the crew members get in trouble if you say on the survey that they asked for a high rating, or does RCL expect them to ask.
I always completed my Post Cruise Survey's, until I overheard this!
in Royal Caribbean Discussion
Posted
Just wondering if the crew members get in trouble if you say on the survey that they asked for a high rating, or does RCL expect them to ask.