Like many cruise travels, we ordered a proctored Covid test following the link provided by royal caribbean (Proctor being EMed) The test was going to be used on 5/5 within the window for our 5/7 cruise.
The box contained 2 tests (for 2 cruisers) and one of the test test reagent vial was sealed but EMPTY!, making the test unusable. The best EMed said they could do was replace the test but not in time for the cruise!
We paid another 165 dollars out of pocket to comply with the pre-cruise test guideline and not have associated cruise testing drama
Neither Emed or Royal Caribbean is sympathetic to the issue. Someone needs to fix this for us and reimburse the added out of pocket expense
