svanduker

I agree with always work with a Travel Agent and I did.  I had to wait 1.5 hour in the queue for the TA and then wait while they waited in the RC queue. Ughh! I hope this is the end of this, RC has always been so good. Glad this is not a wide spread issue. Happy cruising everyone! 

So I am wondering if this is a wide spread issue or am I just that lucky?

I have 3 B2B on Navigator in May. All paid for 100%.  About a week ago I received emails canceling my onboard purchases: dining package, internet, etc. I did not cancel them. Then my cruise booking was gone off the RC online. Well, some how through a computer glitch my cruise was canceled. It took 6 hours on the phone to get it fixed. 
 

This past weekend the same thing happened on one of the other cruises in this group of B2B.  Same scenario and today I was on the phone for 7 hours.  Still not completely fixed, but close.

I never ask for anything when things go wrong but this is ridiculous. I asked what do they do for their customers when they put them through such turmoil not just once but twice and I was told “nothing”. They just reinstate the cruise…that’s all.  
 

Has anyone experienced this level of turmoil recently?   What’s a loyal RC cruiser to do?