Dan Schwarz

40 minutes ago, Kcusack89 said:

I'm sorry for those that canceled under cruise with confidence and just got a FCC....but you knew you were only getting a FCC when you canceled so why would you expect a refund the next day or days later when royal did cancel?

Just playing devil's advocate here. I get it's frustrating

The reason why it's so frustrating was that some of us did not cancel out and waited until they canceled our cruise. At that point, we were promised a full refund if we wanted it. RCC should have sen this coming and been prepared. Instead, after over 90 days of waiting, all they can do is give that BS line that they sent your claim to accounting to be expedited and then give you an ETA of 2 weeks which must be on their scripts. 

18 hours ago, Traveler_B said:

We have been receiving a $119 refund about every 6 weeks.  Considering how many thousands owed to us for prepaid cruises that have been cancelled by RCL and speed of refunds, we should receive our final refund payment sometime in 2030.

This does not include the thousands of dollars in FCC that will surely expire before a vaccine is available -- oh my!

 

 

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I got a random $124 out of over $3000 still owed on a random day weeks ago, and haven't seen a thing since. You're doing better than me!

I so wish it was a 24 hour turnaround time for dispersal once they have expedited the request to accounting. I was just given the same BS answer for the fourth time in 6 weeks! Then the agent had the tenacity to give me the same boring ETA of two weeks! Not only are they stalling for weeks at a time giving me my refund, they're losing customers undoubtedly by the bucket load with this same type of customer service!