Andrea555

On 12/8/2019 at 4:45 PM, AshleyDillo said:

The gratuities would go back to the card originally used but may not happen until after the cruise.  But any cruise planner purchases that aren't canceled prior to your sailing you end up getting as refundable OBC.  This goes for anything you may change your mind on..usually you have to see Guest Services but the Genie or Suite Concierge can also help you with it.  Any leftover refundable OBC will post as a refund to the card you put down for your onboard account when you check in.

Good luck on your RoyalUp!

Thanks for the info

31 minutes ago, AshleyDillo said:

Depends on if you get notified before the cruise planner closes.  If you can't cancel yourself then just ask the Genie and they will help you.  At that point it gets refunded as refundable OBC.  

Thank you that is now the 3rd different answer I got. I was told It would go back to our original credit card and then I was told 48 hours no refunds and then I was told 72 hours ...all very confusing , but way too much money for onboard credit for us so not sure I’ll let this go longer than 1 week before we cruise .as long as it’s refundable credit I’m okay with it. Thanks 

If we win our bid from Sky class to Star class will we have enough time to cancel our beverage packages, dining and get a refund in our gratuities all which are included in Star class rooms?