Frequent Cruiser

I am trying to get through to customer service about an upcoming cruise and have been on hold for OVER AN HOUR.... still waiting.

How frustrating to technical and nontechnical people alike. As part of my login, they required me to provide additional information. I am assuming that they were doing that in order to perform their new authorization. That's not a bad thing, but I was surprised with all the issues with their upgraded site including: 

1. My current cruise was not shown on my account. I had to add it.
2. No prior cruises joined to my account and no way to add them.
3. No join with my Crown and Anchor account.

These are just a few initial issues I saw as well as a view providing less information for the current cruise information prior to check in.

That's all the debugging and QA I will do without getting paid. Seems that Royal Caribbean most likely used only Offshore only resources to upgrade their site.  eesh!!!!I I am mmore than happy to help you RC if you want a professional to QA your site and provide you with all the breakage, data migration an integrity issues.  professionalqaconsultant is my gmail information.